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Housing Team Manager
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Housing Management Officer – South Locality
Directorate: Housing, Regeneration and Operations Section: Housing Management Grade: Level 12 Salary: £45,091 – £48,226 per annum (37 hours per week)
This role is open to both internal and external applicants.
About Us: Why Work with Stoke-on-Trent City Council?
Stoke-on-Trent City Council is more than an employer—it’s an opportunity to make a tangible difference. Our mission is to protect, improve, and enhance essential services for our community while reducing inequalities and promoting independence. With around 4,600 talented employees, we pride ourselves on being an organisation where:
- Employees are supported, developed, and rewarded
- Inclusivity and diversity are cherished
- Real impact is delivered through exceptional service
- Staff uphold our shared vision for a stronger, fairer Stoke-on-Trent
Join a team that values expertise, resilience, and community-focused excellence.
About the Role
Your role will be within the Housing Management Team within the South Locality. This team provides a proactive, resident-first housing service, covering:
- Tenancy management (issuance, modification, termination)
- Estate management (maintenance coordination, land compliance)
- Anti-social behaviour (ASB) and neighbourhood enforcement
- Rent accounting, income advice, and tenant engagement
- Leaseholder services and homeownership support
- Strategic enforcement under council policies and ASB legislation
Operating within legal and procedural frameworks, you will ensure resident safety, tenancy compliance, and organisational accountability across all council-owned properties.
Key Responsibilities
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Tenant & Property Management
- Manage all tenancy cycles – draft, sign, renew, and enforce agreements.
- Balance risk mitigation with constructive engagement for vulnerable tenants.
- Estate oversight – co-ordinate maintenance, compliance audits, and conditional repairs.
- Act as the resident-facing liaison for complaints, disputes, or collaborative solutions.
Income & Revenue Support
- Maximise rental income by managing rent collection, arrears recovery, and council tax liabilities.
- Apply financial support schemes while adhering to fraud prevention protocols.
Community & Enforcement
- Lead neighbourhood intervention when required, including eviction referrals and ASB restraining orders.
- Pro-actively identify at-risk households and safeguard vulnerable residents.
- Collaborate across council services for joint-action plans.
Team & Workplace Leadership
- Supervise mid-level staff (e.g., housing assistants or compliance officers where applicable).
- Navigate change – implement measures to streamline processes and address growing service demand.
- Champion continuous improvement, embedding customer-centric principles in daily operations.
About You: What We Need
The ideal candidate will bring:
- Detailed knowledge of housing law, tenancy types, and anti-social behaviour procedures
- Experience managing teams and influencing results in midtier or senior team roles
- A proven record of service innovation (process optimisation, dispute resolution)
- Strong relational & stakeholder impact skills – residents, landlords, office staff.
- Critical-thinking ability – assess complex situations using council policy to prioritise outcomes.
- Resilience under pressure – prioritise tasks while maintaining emotional control and consistency.
- Quantifiable success – for instance, improving retention rates, reducing arrears, or enhancing resident satisfaction.
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No degree is required, but degrees or relevant qualifications (e.g., Regulated Qualification Framework, RQF) in housing or landlord/tenant law will be assessed positively.
What We Offer
- A salary reflective of skills and experience, complemented by competitive pay progression.
- Flexible/hybrid models – supporting a work-life balance while meeting operational needs.
- Local authority pension scheme – a generous, secure retirement benefit.
- Continuous professional development – training sessions, apprenticeships, and leadership opportunities.
- Recognition & rewards system – celebrating excellence in service delivery.
Supporting Equal Opportunities
We recognise that just 37% of the local housing workforces are women (a symptom of access barriers) and promote choice over convention. If you have the potential to thrive in this role—not just every criterion on paper—we invite you to apply.
Our culture demands diversity, meritocracy and robust safeguarding. All opportunities are subject to health and security screening: ✔ Right to Work checks ✔ DBS (if applicable) ✔ References & identity verification ✔ Occupational health clearance
For further details, contact Emma Fear (Emma.Fear@stoke.gov.uk).
Note: If you are currently at risk of redundancy within the council and apply to this vacancy, your application will receive priority. Further information provided upon submission.*
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