Motorpoint
HQ Stock Control Administrator (FTC)
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Who Are We?
Motorpoint is the UK’s leading omnichannel car retailer of nearly new cars. Our shared vision is: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value, and Quality.
We believe that by fostering an exciting work environment for our colleagues, we deliver the best possible experience for our customers. If you relish working with an incredible, fun, friendly team that pushes innovation—embracing the values PROUD, HAPPY, HONEST, SUPPORTIVE—then Motorpoint is where you should be, and we’re on a mission!
The Role: HQ Stock Control Administrator
Salary: £25,350 per annum.
Location: Motorpoint, Champion House (Salisbury House), Wyvern Business Park, Derby DE21 6LY.
Contract Type: Maternity Cover - Fixed-Term Contract
Hours: 37.5 hours per week. Monday - Friday.
This role supports day-to-day vehicle stock control and supplier recharge processes, ensuring accuracy and consistency across key operational activities. This includes:
- Maintaining accurate records and documentation.
- Supporting vehicle damage assessments.
- Tracking refurbishment activity.
- Assisting with vehicle parts, keys, and general item purchasing.
- Updating systems and carrying out vehicle readiness checks.
- Acting as a collaborative hub for internal teams and external suppliers, resolving issues and facilitating smooth information flow to uphold operational efficiency.
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Key Responsibilities:
- Vehicle Damage Assessments & Recharges: Complete damage assessments and support supplier recharging per agreed procedures.
- Refurb Tracking: Review refurb reports to verify actions, updates, and costs are accurately documented and processed.
- Parts Purchasing: Assist in acquiring vehicle parts, keys, or general items as needed.
- Bookpack Administration: Manage vehicle documentation, including tracking and logging Bookpack items, and addressing supplier queries on documentation posting.
- Customer Service & Reporting: Handle monthly reporting and maintain accurate records while contributing to Net Promoter Score (NPS) targets.
- Risk-Management & Audits:
- Conduct inventory audits (physical, parts, SD cards).
- Review exception reports, scan documents, and resolve discrepancies to keep records accurate and up to date.
- Supplier Management: Facilitate procurement, source cost-effective replacement parts, manage supplier relationships, and prepare supplier reports via regular contact.
- Collaborative Support:
- Help the Supply Chain team during peak periods.
- Flexibility to aid other areas as required, demonstrating resourcefulness in maintaining customer service excellence.
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What We Need from You
- No experience in customer service required, but a benefit if present.
- Strong organisational and communication skills.
- Ability to manage multiple priorities and deadlines efficiently.
- Problem-solving aptitude with a commitment to prompt resolutions.
- Proactive, personable attitude with a dedication to high standards in customer service.
Closing Date: 15th July 2026 Note: The role may close early if the volume of applications exceeds expectations; apply ASAP to avoid missing out.
We welcome applications from diverse backgrounds. If you have any concerns regarding application barriers, please reach out for support.
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