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HR and Business Support Administrator – Sureserve Compliance Fire
Sureserve Compliance Fire, part of the Sureserve Group, is a specialist in Life Safety compliance services. Through design, installation, maintenance, and monitoring of fire safety and electrical systems, we deliver comprehensive fire and electrical compliance and testing services, ensuring buildings meet regulatory requirements.
As a leading public sector-focused provider, our success relies on a highly skilled, engaged team. We are seeking a self-motivated and organised HR Administrator with clinical precision to support our HR department, Senior Leadership Team, and employees.
Role Overview
- HR and Business Support: Provide professional, accurate, and effective HR administration to support teams across the organisation.
- Senior Leadership Team Support: Offer confidential and efficient administrative assistance, aligning tasks with business needs.
- Confidentiality and GDPR Compliance: Handle sensitive information with discretion, ensuring full adherence to GDPR requirements.
Key Responsibilities
Employee Onboarding & Offboarding
- Manage the full onboarding process for new starters, including:
- Verification of UK Rights to Work documentation
- Handling insurances, driving licenses, references, and completed application forms
- Processing DBS checks and escalating relevant concerns to the Senior HR Business Partner
- Complete the leavers process, ensuring proper documentation and communication with the payroll team.
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HR System & Data Management
- Maintain accurate and up-to-date HR records in the HRIS system.
- Support payroll information processing, liaising with the Group Payroll team for seamless transactions.
Support to Senior Leadership
- Act as the key administrative contact for the Senior Leadership Team, including:
- Managing diaries, communications, and confidential documentation with discretion.
- Taking minutes for meetings and ensuring follow-ups.
- Providing low-level employee relations support (escalating complex cases as needed).
HR Compliance & Reporting
- Handle routine HR queries, advising employees and managers while escalating issues to the Senior HR Business Partner when necessary.
- Prepare corporate HR documents, including:
- Offer letters, contracts, contractual changes, and leavers notifications
- Update the HRIS system accordingly.
- Log sickness and holiday records accurately.
- Support board reporting by extracting metrics from the HRIS system for Senior HR Business Partner.
Projects & Recruitment Assistance
- Contribute to HR-wide initiatives, such as well-being, learning & development, and employee engagements.
- Assist with recruitment, including:
- Uploading job advertisements
- Liaising with managers and agencies
- Represent the company professionally at internal/external events, as required.
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Flexibility & Additional Duties
- Travel and on-site work may be required for hybrid responsibilities.
- Carry out any additional duties as needed.
Qualifications, Skills, and Experience
Desired Experience
- Previous role as an HR Administrator or HR support professional.
- Experience in managing the entire employee lifecycle, including:
- Starters (onboarding & offboarding)
- Probation processes
- Performance reviews and contractual changes
- Direct experience liaising with payroll to ensure accurate processing.
- Hands-on experience with HRIS systems (e.g., BambooHR, Workday, SAP HR).
- Proven ability to handle routine HR queries while maintaining confidentiality.
Key Skills
- Proficiency in Microsoft Office (Word, Excel, Outlook) with strong attention to detail.
- Basic knowledge of UK employment legislation and HR best practices.
- Exceptional organisational skills with the ability to multitask and meet tight deadlines.
- Excellent written and verbal communication in a professional, empathetic manner.
- Ability to manage sensitive information confidentially.
Desirable Qualifications
- CIPD Level 3 in Human Resource Practice (currently working towards is acceptable).
The hybrid nature of the role means you will bridge office coordination and client-facing interactions, requiring adaptability in a dynamically collaborative environment.
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