HR Administrator Apprentice

We are looking for an organised, professional and enthusiastic HR Administrator Apprentice to join our organisation. This is an excellent opportunity for someone who is keen to start a career in Human Resources while gaining practical, hands on experience and working towards a recognised apprenticeship qualification.

Requirements

• GCSE in English (grade Pass)
• GCSE in Mathematics (grade Pass)
• Passing a Disclosure and Barring Service check
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Responsibilities

• Maintain accurate employee records by updating the HR system and appropriately filing of other documentation, ensuring that employee records are securely stored and compliant with GDPR and data protection requirements
• Maintain the e-learning system by setting up employees on the system and monitoring compliance
• Administer processes such as sickness absence, maternity, paternity, probationary periods, flexible working requests
• Assist with preparing and processing monthly payroll, ensuring accuracy and compliance
• Assist the Head of HR with drafting letters and taking notes at meetings
• Monitor shared mailboxes and escalate queries appropriately
• Support recruitment, onboarding and leaver processes
• Administer the drafting and placing of job adverts
• Administer the shortlisting and interview processes, manually and electronically through the HR system
• Prepare and send out contract letters as directed by the Head of HR
• Complete reference requests and any background and disclosure checks
• Assist with new starter onboarding process including offer letters, reference checks, new employee records and induction processes
• Administer leaver processes and respond to reference requests
• Become a superuser of the HR system and assist with its development
• Highlight opportunities to expand on and improve processes in the system, to enhance employee experience
• Produce reports from the HR system for analysis
• Administer the monthly staff payroll changes by communicating changes to the Finance & Payroll Officer within payroll deadlines
• Ensure that employee pay-related data is kept up to date on the HR system
• Work closely with the Finance & Resources department to ensure that plans and priorities align with wider organisational plans and strategies
• Effectively represent the team and actively contribute at internal meetings and external events
• Understand and adhere to The Fostering Network’s policies and practices
• Engage with and demonstrate commitment to The Fostering Network’s mission, vision, values and strategy
• Proactively engage with the performance development approach, taking responsibility for seeking appropriate development opportunities and taking part in learning
• Take a relationship-based approach to your work, understanding that creating positive relationships with our internal and external stakeholders is central to achieving our objectives
• Undertake any other duties appropriate to the level in accordance with agreed procedures and guidelines
• Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.