Qualifications

The ideal candidate will possess proven practical experience in a HR advisory capacity or a leadership role with significant HR process management. A strong working knowledge of UK employment law, HR best practices, and ACAS guidance is essential. Candidates should demonstrate excellent communication skills, both written and verbal, and be comfortable working in a fast-paced, KPI-driven environment. A proactive, solutions-focused mindset, combined with strong attention to detail and accuracy, is crucial. Proficiency in MS Office applications and case management systems is required. Additionally, candidates should show enthusiasm for building and maintaining client relationships and possess the resilience to adapt to changing priorities and challenges.

Responsibilities

• Provide accurate, legally compliant HR and employment law advice with a focus on customer service excellence.
• Establish and maintain trusted, long-term relationships with clients through consistent, professional interactions.
• Achieve personal and departmental KPIs and SLAs to ensure service delivery standards are met or exceeded.
• Respond promptly and professionally to client queries within contractual timeframes, ensuring clarity and thoroughness.
• Offer clear options and innovative solutions tailored to each client's specific business context, outlining associated risks where applicable.
• Maintain detailed, accurate case notes within internal systems to ensure seamless case management and compliance.
• Assist clients with documentation, implementation guidance, and drafting of ad-hoc letters or correspondence.
• Ensure all advice and recommendations align with client contracts, internal policies, and terms & conditions.
• Stay informed about legislative changes, industry best practices, and guidance from ACAS to provide up-to-date advice.

Benefits

• Opportunity to join a market-leading, award-winning organization with global support and resources.
• Structured career progression pathways and ongoing professional development programs.
• Access to high-quality training sessions and continuous learning opportunities to enhance your skills.
• Collaborative and supportive team culture that encourages knowledge sharing and innovation.
• Exposure to a diverse range of complex and interesting client cases, enriching your professional experience.
• Potential for qualification opportunities, including Level 7 CIPD Accreditation, to support your career growth.

Equal Opportunity

The Portfolio Group is committed to fostering an inclusive environment where all employees and applicants are treated with fairness and respect. We believe diversity enhances our workplace and drives innovation. We are an equal opportunity employer and welcome applications from individuals of all backgrounds, regardless of race, gender, age, disability, religion, or sexual orientation. Our hiring practices are designed to ensure fairness and to provide equal opportunities for all candidates to succeed and grow within the organization.