HR Apprentice

You will play a key role in supporting the smooth and efficient operation of the HR function by providing comprehensive administrative support across the employee lifecycle, ensuring that HR processes are delivered accurately, professionally and in line with company policies, employment legislation and regulatory requirements.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

Responsibilities

*Maintaining employee records *Supporting recruitment & onboarding activities *Coordinating training & compliance requirements *Assisting with payroll administration *Ensuring the organisation attracts, develops and retains a skilled workforce capable of delivering high-quality services *Attending meetings *Liaising with external departments *Minimum of 6 hours per week spent on apprenticeship work and training

Requirements

*Course contents: *Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs. *Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate. *Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially. *Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary. *Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business. *Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required. *Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability. *Training schedule: *You'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about modules including business fundamentals, legislation & policies, role fundamentals, and HR service fundamentals *You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer *Desirable qualifications: *GCSE in: None required (grade None required) *Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. *Skills: *Administrative skills *Attention to detail *Communication skills *Customer care skills *Initiative *IT skills *Logical *Non judgemental *Organisation skills *Patience *Presentation skills *Problem solving skills *Team working