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HR Apprentice (36410)

Stockport
£15.3k – £24.5k/yr
Posted about 1 month ago

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HR Apprentice (36410)

Kick-start your career in HR with a supportive employer, real workplace experience and a recognised qualification. This is a great opportunity to build confidence, learn people skills and develop a long-term career in Human Resources.

Requirements

  • Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role
  • Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
  • Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
  • Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
  • Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
  • Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
  • Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
  • Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

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Responsibilities

  • You will support the Human Resources team with day-to-day administration, helping to keep employee records, documents and systems accurate and up to date
  • You will assist with recruitment activity, including arranging interviews, preparing interview packs, sending correspondence and responding to basic candidate queries
  • You will help the team provide a professional and friendly service to managers, employees and visitors, both face to face and through phone and email contact
  • You will learn how Human Resources supports the wider business, including onboarding, compliance checks, record keeping and general people processes
  • You will use Microsoft Office and internal systems to update spreadsheets, prepare documents and maintain organised files with a high level of accuracy
  • You will work as part of an established and supportive team, gaining experience in a busy organisation that delivers services across Greater Manchester
  • You will build valuable communication, organisation and customer service skills while developing a strong understanding of Human Resources in the workplace

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Benefits

  • Possible progression within the company and progression onto the next level apprenticeship

Application Process

  • New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team
  • You will then have the opportunity to find out:
    • More about this vacancy and any others you are suitable for
    • Any training you need to complete
    • What the next steps will be

About The Growth Company

  • You will work as part of an established and supportive team, gaining experience in a busy organisation that delivers services across Greater Manchester

Contact

  • If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take
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Skills

Microsoft Office
Customer service
Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Team working
Willing to learn
Professional
Friendly
Reliable
Approachable
Confidential
Well organised
Trustworthy