HR Administrative Apprentice

With the guidance of the HR Business Partner and apprenticeship provider, you will play an important role in providing administrative support across a wide range of HR activities which includes recruitment, onboarding, maintaining employee records, managing HR data, and supporting the smooth day-to-day operation of the HR function.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Supporting the People team with a wide range of day-to-day HR administration.
• Maintaining accurate employee records and updating HR systems.
• Preparing new starter documentation and helping to deliver a smooth onboarding experience.
• Assisting with recruitment activities, including advertising vacancies, arranging interviews, supporting with the applicant tracking process and supporting team members at events.
• Monitoring probation periods, references and other pre-employment checks, ensuring key deadlines are met.
• Preparing letters, contracts and other HR documentation.
• Managing employee files and ensuring records are accurate, confidential and compliant with data protection requirements.
• Responding to routine HR queries and providing administrative support to managers and colleagues.
• Supporting People projects and initiatives, identifying opportunities to improve administrative processes and ways of working.
• Providing general office support, including meeting administration, note-taking and maintaining departmental supplies.
• Working collaboratively with the wider People team while developing your knowledge and skills through your Level 3 CIPD Apprenticeship.

Where you'll work

Thames House
Oxford Road
Benson
Wallingford
Oxfordshire
OX10 6LX

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ABINGDON AND WITNEY COLLEGE

Training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.