Build-A-Bear Workshop
HR Assistant
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About the Company
Build-A-Bear Workshop, Inc. is the leading and only global company that offers an interactive make-your-own stuffed animal retail-entertainment experience. Founded in 1997, the company currently operates more than 400 Build-A-Bear Workshop® stores worldwide, including company-owned stores in the United States, Puerto Rico, Canada, United Kingdom, the Republic of Ireland. We are proud to have been recognised as a Times "Top 100 Best Companies to Work For®" for 3 years.
About the Role
The HR Assistant provides essential administrative support to the Human Resources function, ensuring accurate management of employee data, systems, and processes across the full employee lifecycle. This role acts as a key first point of contact for HR-related queries and plays a critical role in maintaining compliance, supporting operational efficiency, and delivering a high-quality employee experience.
Responsibilities
- Maintain accurate employee data within HR systems (e.g. SAGE / My BABW Hub)
- Support the Senior HR Administrator with Processing all employee lifecycle changes
- Update records for pay changes, reviews, and personal details
- Support the Senior HR administrator in ensuring all data is accurate, up to date, and compliant with legislation
- Act as the first point of contact for HR queries (stores and head office)
- Manage the UKHR Central inbox
- Respond to queries relating to systems, employee records, and HR processes
- Support onboarding processes including new starter setup and documentation
- Manage leaver processes and ensure accurate system updates
- Support payroll with any required integration actions and data management
- Complete any audit and compliance requirements
- Ownership of GDPR training
- Administration of anniversary milestones across the business
- Assist the HRM with ER related actions and case management
- Assisting the field and HR Manager with outcome letters
- Ownership of the monthly HR data pack
- Completion of monthly system Integration actions
- Organisation of HR policies in Sage/ Bearnet
- Any other reasonable duty as requested by the HRM
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Required Qualifications
- 2 years of HR Administration or equivalent experience
- CIPD Level 3-5 desirable
Behavioral Traits for Success
- Strong communication and interpersonal skills
- Customer-focused with a proactive approach
- High level of integrity and confidentiality
- Detail-oriented and process-driven
- Flexible and adaptable in a fast-paced environment
- Highly organized and planful, flexible and adaptable.
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Working Environment
- UK Corporate Office is located in Slough; occasional travel may be required to UK stores
- Hybrid working available, 3 days in Slough Office and 2 days work from home.
Performance Metrics
Your performance will be measured on:
- Your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:
- Achieving department/ personal goals and objectives
- Embodying Build-A-Bear’s core values
- Accuracy and timeliness of HR data and system updates
- Responsiveness to HR queries
- Compliance with legal and company requirements
- Quality of administrative support provided to the HR team
- Ability to foster team collaboration
- Stakeholder feedback
Additional Notes
- This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate.
- This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.
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