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Job Description
Join our forward-thinking People Team and play a key role in delivering exceptional HR support across the employee lifecycle. Based in our Leeds office, you'll be part of a collaborative team of HR professionals who are passionate about providing outstanding customer service, driving continuous improvement, and embracing innovation.
This is an exciting opportunity for an organised, customer-focused and proactive individual who thrives in a fast-paced environment. As our People function evolves, you'll also have the chance to contribute to AI and automation initiatives that are transforming how we deliver HR services, improve employee experiences and drive operational excellence.
What You Will Be Doing
- Deliver accurate and timely HR administration across the employee lifecycle, including new starters, contractual changes, leavers and employee data management
- Act as the first point of contact for HR queries, providing professional support and guidance via phone, email and ticketing systems
- Maintain accurate employee records and documentation, ensuring compliance with GDPR and internal governance standards
- Deliver excellent customer experience by resolving queries efficiently, accurately and within agreed service levels
- Support continuous improvement initiatives by identifying opportunities to streamline processes and enhance service delivery
- Contribute to AI and automation projects, helping to improve self-service solutions, knowledge management and workflow efficiency
- Analyse employee query trends and recommend improvements to increase efficiency, service quality and response times
- Collaborate with Payroll, Recruitment, Learning & Development, HR Systems and wider business stakeholders, while supporting People Team projects and transformation activities
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Who We Are Looking For
We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will have:
- Experience working within an HR Administration, HR Shared Services or customer service environment, managing high-volume workloads with accuracy and professionalism
- Excellent communication and interpersonal skills, with the ability to build effective relationships and provide excellent customer support
- Excellent organisational skills, attention to detail and the ability to prioritise competing demands while meeting deadlines, KPIs and SLAs
- A proactive and technology-minded approach, with an interest in process improvement, AI, automation and learning new systems and technologies
What We Offer
Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:
- Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities
- Perks and discounts: Discounts at a range of high-street retailers
- Financial: Competitive salary, pension, and bonus schemes
- Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme
- Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
- Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits (or a cash alternative)
- Pension package, income protection and life assurance: Safeguarding your financial future and offering peace of mind
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More About Evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
Apply
At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.
Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.
Apply today to kickstart your application with the evoke Family!
Business: evoke
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