Metropolitan Gaming
HR Business Partner
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About Metropolitan Gaming
Metropolitan Gaming is more than just the games or the venue buzz. It’s about energy, atmosphere, and service that’s sharp and aligned with the moment. Our team forms a diverse, tight-knit group that back each other up, celebrates success, and creates outstanding experiences together. Personality matters here—each shift is an opportunity to make your mark.
Why Join Us?
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Opportunities to grow, not just a job. Excellence is recognised, and skills can flourish.
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Competitive pay, plus these extra perks:
- Discounts across travel, retail, hospitality, and wellbeing offerings
- Company pension scheme and life insurance
- Staff discounts on food and non-alcoholic beverages (at all venues)
- Season ticket loans and a cycle-to-work scheme
- Bonus rewards for referring a friend
The Role: Senior HR Business Partner
Reporting to: Group HR Director Location: Premium London Casino Responsibilities:
- Partner with senior stakeholders to deliver strategic and operational HR initiatives.
- Lead end-to-end HR business partnering, covering the full employee lifecycle.
- Line manage an HR Coordinator.
Working Hours
- Average: 40 hours (Mon–Fri), including meal breaks.
- Flexible shifts between 9am–9pm, as required for operations.
Key Responsibilities
HR Business Partnering
- Build and nurture trusted relationships with leadership, influencing strategic decisions with a people-centric lens.
- Lead the people agenda: Design and execute initiatives that boost performance, drive growth, and enhance organisational capability.
- Own the employee lifecycle, including:
- Absence management
- Workforce planning
- Learning & development
- Talent and performance management
- Strategic direction for organisational design; coach leaders in change management.
- Employee relation advisor on complex matters (conflict, performance, compliance).
- Onboarding expertise: Ensure seamless integration of new hires through structured company and local induction.
- Collaborate with Centres of Excellence to implement HR initiatives aligned to strategy.
- Compliance champion: Enforce HR policies, employment law, and wellbeing standards.
- Data-driven decisions: Use HR analytics for actionable insights and strategic direction.
- Organisational development: Design, plan, and execute change programs improving business and employee experience.
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Employee Relations
- Trusted advisor for senior stakeholders on complex HR issues.
- Conduct investigations and disciplinary actions (up to dismissal) fairly and impartially.
- Guide leadership in high-stakes disciplinary cases and grievances.
- Proactive improvements: Identify systemic issues in employee relations for policy and process upgrades.
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Culture and Engagement
- Lead engagement strategy: Execute surveys (Opinion, Pulse, Exit) and action plans for measurable impact.
- Champion recognition programs: Embed values-driven culture and leadership behaviours.
- Influence leaders to foster listening, learning, and high-trust environments.
Ad Hoc Projects
- Execute additional tasks aligned with annual HR strategy or key business initiatives.
Who You Are
- CIPD Level 7 qualified (or equivalent) with senior HR business partnering experience covering the full employee lifecycle.
- Hands-on experience with hourly-paid teams and shift-work environments.
- Proven ability to:
- Influence strategy and resolve complex employee relations issues.
- Coach high-performing HR practices.
- Apply employment law and HR frameworks to mitigate risk.
- Strategic, proactive, and solution-focused; with energy to identify issues, drive change, and deliver measurable outcomes.
- Collaborative and resilient in fast-paced environments, with adaptability and learning agility.
- Data-savvy: Advanced analytical skills to generate insights from HR metrics.
- HRIS experience: Preferrable familiarity with Dayforce/Any HRIS.
- Multitasking: Ability to manage projects, meet deadlines, and stay business-aligned.
Note: Must be aged 18+ with right to work in the UK.
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