SWAROVSKI
HR Business Partner – South West & Outlets (12-month Maternity Cover)
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At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you.
We’re looking for an HR Business Partner – South West & Outlets, to advise, challenge and guide on people-related issues and priorities to help drive business results. This is a field-based role offering autonomy and influence at the heart of the business.
About Job
Your main responsibilities will include, but are not limited to:
Serve as a trusted HR Business Partner to the Area Manager South and 2 x District Managers for the South-West District (UK) and Outlets District (UK & ROI). Provide advice and guidance across all people related topics including a range of employee relations cases (low level and complex) and policy application. Coach and develop line managers to strengthen leadership capability and improve effective employee relations, ensuring consistent HR practices, and mitigate organisational risk. Manage Advisory, Conciliation and Arbitration Service’s (ACAS) Early Conciliation activities to proactively reduce the likelihood of Employment Tribunal claims. Partner with Global Business Services’ teams to maintain compliant HR administration and support regional recruitment needs, including critical or high‑priority roles. Lead the Performance, Talent Review and Succession Planning processes, ensuring robust talent discussions and effective follow‑through on development commitments. Analyse People KPIs, identify trends or risks, and drive accountability for action plans that improve performance across both districts. Generate ideas and support line managers with employee engagement initiatives to improve staff retention reflected in labour turnover statistics and employee satisfaction eNPS scores from employee surveys. Involvement in ad-hoc people related projects based on the needs of the business.
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About You
You are an ideal candidate if you have:
Minimum of 8 years’ experience in HR; of that, 4-5 years’ experience in an HR Manager/HR Business Partner role. HR experience within a multi-site retail business in the UK; ideally this will be in a field-based HR role. Excellent working/practical knowledge of UK employment law and at least 5 years of experience of independently managing both low level and complex ER cases end to end. Knowledge of Republic of Ireland employment law preferable but not essential. CIPD level 5 qualified desirable but not essential. Excellent stakeholder management and influencing skills. Personable, approachable and reliable with an ability to manage personal, sensitive, and confidential information in a professional and appropriate manner.
What We Offer
You can expect a range of benefits, including:
Enhanced annual holiday entitlement 1 x Wellbeing Day each year 1 x paid Volunteering Day each year Half Day Friday once per month Hybrid Working Company Car Company Pension 60% staff discount on Swarovski Crystal products (home & jewellery) 30% staff discount on Swarovski Created Diamonds Food & refreshments allowance Staff Referral Bonus – up to £250 Jubilee Awards to celebrate key service milestones Annual Awards to celebrate and recognize your achievements Season Ticket Loan Exclusive access to our Employee Assistance Programme (EAP), The Retail Trust; offering resources to support wellbeing including 24/7 access to a Virtual GP service. Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts (UK only)
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About Swarovski
Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.
Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.
Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.
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