Communication & Engagement

• Prepare internal communications (emails, posters, newsletters, etc.)
• Deliver the communications charter (cascade of appraisals & career development updates).
• Represent a positive and professional business image in dealings with colleagues and visitors.

Reception & First Contact Role

• Field ingoing calls on a computer-based switchboard during lunch breaks and holidays.
• Handle onsite visitors professionally and efficiently, providing clear direction and assistance.

Organisational Leadership & Training

• Encourage behaviours that support company values, fostering an environment of mutual trust and respect.
• Undertake additional duties as required, consistent with role level.

Critical Skills Required

• Strong written and verbal communications – able to interact effectively at all organisational levels (managers, employees and external partners).
• Interpersonal skills – build and maintain strong relationships (work collaboration, conflict resolution).
• Independent organisation – manage self-generated workload, prioritise tasks and meet deadlines.
• Attention to detail – accuracy with documentation and compliance processes.
• Adaptability – work under pressure and meet tight deadlines.
• Proactivity – self-motivated to research improvements and challenge the status quo in support of efficiency.

Critical Knowledge & Experience Required

Experience

• Fast-paced HR environment – preferably with:
  • Recruitment/selection support.
  • Onboarding processes.
  • HR general administration.

Technical Skills

• Advanced proficiency in Microsoft Office:
  • Outlook (email & calendar management).
  • Word (document drafting & editing).
  • Excel (data management, reporting tools).
  • Teams (collaboration tools).
• Intermediate knowledge of PowerPoint (for internal presentations and creative outputs).

Personal Attributes

• Ability to be confident and approachable, forming a first impression as the company’s face both externally and internally.
• Commitment to uphold company values as a role model for employees.

Why You’ll Love Working Here

Benefits Included

• 25 days holiday (+ Bank Holidays) – pro-rata to 20 days for 4-day working week arrangements.
• Enhanced Pension Scheme & Death In Service (DIS) Benefit: Full 5% contribution from the company into retirement savings, with 3x salary death benefit for covered employees.
• Employee Assistance Programme (EAP): Access to:
  • 24/7 helpline for life challenges (stress, bereavement, legal, financial advice, childcare, counselling, and more).
  • Free practical support from housing to quotidian advice.
• Health Shield Medical Cash Plan:
  • Company-funded subscriptions covering medical expenses including prescriptions, dental, optical, physiotherapy, and specialist consultations.
• GP Anytime: 24/7 GP service with:
  • On-demand virtual appointments.
  • Unlimited repeat consultations.
  • Prescription home delivery.
• Training & Development Opportunities:
  • Mandatory onsite safety training.
  • Access to Management Development Programmes.
  • Apprenticeship funding and upskilling resources.
• Cycle to Work Scheme: Tax-efficient cycle leasing to save on commuting costs and enhance physical well-being.
• Occupational Health Support: Comprehensive wellness, health surveillance and tailored work assessments.
• Free Mortgage Advice: Independent, impartial mortgage planning assistance for financial rehabilitation.
• My Benefits Platform: Discounts from:
  • High street brands (retail & tech).
  • Health & wellness services.
  • Entertainment, travel, and home improvement offers.

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