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Position Description
At CGI, our people are at the heart of everything we do. As an HR Consultant within our Global Business Services Hire to Retire team, you will play a key role in delivering an exceptional colleague experience by providing trusted HR guidance across the UK, Australia and Ireland. You'll help leaders navigate complex people matters, drive continuous improvement in HR services, and contribute to the evolution of our people processes. Working within a collaborative and supportive environment, you'll have the opportunity to influence meaningful change, develop your expertise, and make a lasting impact on both our business and our people.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
This is a hybrid position.
Your future duties and responsibilities
In this role, you will provide expert HR advice and guidance to leaders across the UK, Australia and Ireland, with a particular focus on absence management and associated HR policies. You'll act as a trusted partner, managing complex employee cases, supporting business-critical HR processes, and ensuring a high-quality service that delivers positive outcomes for colleagues and leaders alike.
You'll work closely with HR Business Partners, offshore Global Business Services teams, payroll, third-party providers and other key stakeholders to maintain service excellence while identifying opportunities to improve processes, enhance efficiency and support ongoing transformation initiatives. You'll be encouraged to take ownership of your work, contribute ideas that improve the employee experience, and develop your expertise within a collaborative and supportive team.
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Key responsibilities include:
- Advise & Support leaders on absence management, family leave and HR policy in line with UK legislation and company procedures.
- Manage & Deliver end-to-end absence processes, including the Group Income Protection Insurance lifecycle.
- Resolve & Escalate complex HR cases relating to absence, benefits, payroll, policies and operational processes.
- Collaborate & Influence with HR Business Partners, offshore teams, payroll and third-party providers to deliver consistent, high-quality HR services.
- Monitor & Improve payroll inputs, investigate queries and ensure accurate processing.
- Achieve & Maintain agreed service levels and operational performance targets.
- Enhance & Optimise HR processes by identifying opportunities for standardisation, automation and continuous improvement.
- Support & Test HR system enhancements through User Acceptance Testing (UAT) linked to legislative, policy and business changes.
- Protect & Maintain confidentiality while exercising sound judgement when handling sensitive employee information.
Required Qualifications To Be Successful In This Role
To succeed in this role, you'll bring strong operational HR experience, excellent knowledge of UK employment legislation, and the confidence to manage complex employee relations and absence-related matters. You'll be an organised, proactive professional who enjoys solving problems, working collaboratively with a range of stakeholders, and contributing to continuous improvement within a fast-paced shared services environment.
You should have:
- Proven experience in an HR Advisor, HR Consultant or HR Shared Services role.
- Strong knowledge of UK employment legislation, particularly absence management.
- Experience managing complex HR cases and providing practical advice to leaders.
- Excellent written and verbal communication skills with the ability to build effective relationships at all levels.
- Strong analytical and problem-solving skills with excellent attention to detail.
- Experience working with HR systems and Microsoft Office applications.
- Ability to work independently, prioritise competing demands and meet service level agreements.
- Experience supporting HR system changes, process improvements or transformation initiatives.
- A professional, discreet approach when handling confidential and sensitive information.
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Life at CGI
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
- You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
- Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
- You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
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