Expleo HR Consultant Opportunity

Expleo is seeking an experienced HR Consultant to support a major UK-based customer on a contract basis. This is a hybrid role based in Whitley, Coventry, with a combination of home working and office attendance (typically 2–3 days per week).

Working within a busy HR Contact Centre environment, you will act as the first point of contact for employees and managers, providing expert guidance on HR policies, processes, and employee-related matters. This is an excellent opportunity for an HR professional who enjoys delivering exceptional customer service, resolving complex queries, and working within a fast-paced operational setting.

Key Responsibilities

• Act as the first point of contact for employee and manager HR queries via email, portal, virtual chat, and outbound telephone calls.
• Provide guidance and support on a broad range of HR policies and processes, including recruitment, performance management, reward, employee relations, and absence management.
• Understand employee circumstances and provide clear, accurate advice to help individuals navigate HR procedures effectively.
• Coach and support managers in applying HR policies consistently and in line with employment legislation.
• Build strong relationships with employees and stakeholders to ensure an excellent employee experience.
• Manage escalated enquiries from digital and virtual assistant platforms.
• Support the delivery of agreed service levels by ensuring enquiries are handled efficiently and accurately.
• Maintain effective working relationships with wider HR teams and business stakeholders.
• Assist with the administration, development, and continuous improvement of HR policies, procedures, and knowledge resources.
• Support reporting activities and other operational tasks as required.