Urban Care Community
HR Grievance & Employee Relations Officer
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HR Grievance & Employee Relations Officer
HR Grievance & Employee Relations Officer Ilford, London Full-Time | Monday–Friday | 9:00am–5:00pm
Urban Care Community Limited is an introductory company that connects Clients and Care Professionals to deliver cost-effective and better care. We are now seeking a confident and capable HR Grievance & Employee Relations Officer to lead on employee relations matters and support managers in navigating complex workplace issues.
This is an excellent opportunity for an HR professional who wants real responsibility, exposure to complex cases, and career progression within a regulated sector.
Key Responsibilities · Manage and coordinate formal and informal grievance cases · Conduct fact-finding and investigation meetings · Draft outcome letters and maintain accurate case documentation · Provide practical ER guidance to managers · Liaise with FSB and external legal advisors · Support disciplinary, absence and performance cases · Ensure full compliance with employment legislation · Contribute to maintaining a positive and professional workplace culture
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The Role You will play a central role in managing employee relations across the organisation, ensuring all cases are handled fairly, consistently, and in line with the ACAS Code of Practice and UK employment law. You will work closely with senior managers, FSB advisors, and external solicitors to ensure robust and compliant case management.
What We Offer · Funded CIPD Level 5 qualification · CIPD annual membership fees paid · Enhanced pension contribution · 28 days annual leave · Exposure to complex and varied HR cases · Supportive senior leadership team · Opportunity to influence workforce culture in a growing organisation
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About You
· Minimum 2-year experience in HR or Employee Relations · Strong understanding of grievance procedures and ACAS Code · Confident handling sensitive and confidential matters · Excellent written documentation skills · Calm, organised and solution-focused · Able to challenge constructively and provide clear advice · Experience within health & social care · CIPD Level 3 (or working towards) · Experience managing TUPE processes · Exposure to disciplinary and complex ER cases
If you are a confident HR professional ready to step into a more responsible ER-focused role within a regulated environment, we would welcome your application.
send CV to: prakash@urbancarecommunity.com For a confidential discussion: 020 8054 5220 All roles subject to enhanced DBS and satisfactory references.
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