We embrace a diversity of backgrounds and experiences in our people, in the deeply held belief that better outcomes are achieved for customers when our colleagues are better placed to empathise with and understand their unique circumstances. From application to interview, we place inclusion at the heart of all we do.

Role Overview

This is a 12-month fixed-term contract providing maternity cover.

The role is primarily home-based, with occasional travel to our London office required for team meetings, collaboration sessions, and key business activities.

The HR Officer is responsible for the effective delivery of operational HR services, supporting the organisation in attracting, developing, engaging, and retaining talent. The role provides professional HR advice and guidance to managers and employees, manages complex employee relations matters, and ensures HR policies, processes, and HR system records are implemented consistently and in line with employment legislation.

Through proactive partnership with stakeholders, the HR Officer helps drive employee engagement, organisational performance, and a positive, inclusive workplace culture, while ensuring compliance, governance, and continuous improvement across all aspects of the employee lifecycle.

Key Responsibilities

• Support the full employee lifecycle, including new starter processes, onboarding documentation, pre-employment screening checks, and delivery of HR induction sessions.
• Manage leaver processes, including exit interviews, documentation, and coordination of equipment returns, as well as distribution of equipment to new starters.
• Prepare and issue contractual change letters, ensuring all HR records and trackers are accurately maintained in line with GDPR and retention policies.
• Provide a high-quality HR service across the business by responding to general HR and Employee Relations (ER) queries.
• Manage the HR confidential inbox effectively.
• Offer ongoing guidance and support to line managers every month, promoting consistent and best practice approaches to people management.
• Assist with a range of ER matters, including performance management, probation reviews, sickness absence, flexible working requests, and disciplinary and grievance cases, in line with company policies.
• Manage maternity and paternity processes, including conducting risk assessments and ensuring all required documentation is completed accurately.
• Promote equality, diversity, and inclusion, contributing to a positive and inclusive organisational culture.
• Support a variety of HR deliverables including salary and bonus reviews, maintaining organisational charts, supporting mid-year and annual performance reviews, updating policies, and coordinating DSE assessments.
• Respond to employment verification requests and other general information enquiries from third parties in a timely and professional manner.
• Work closely with and provide support to the HR Business Partner on additional initiatives and projects, including SMCR annual checks and policy updates.

Requirements

• Previous experience within a Human Resources role, preferably in a generalist capacity.
• CIPD qualification (Level 3 or above) or currently working towards accreditation.
• Sound knowledge of core HR functions, including employee relations, pay and benefits, and learning and development.
• Demonstrates integrity, discretion, and a professional, approachable manner.
• Strong team-working skills, with the ability to collaborate effectively across departments.
• Proficient in Microsoft Office applications (particularly Word, Excel, and Outlook).
• Excellent written and verbal communication skills, with a strong focus on delivering high-quality customer service.
• Ability to handle confidential and sensitive information with discretion and professionalism.
• Well-organised, with strong administrative and time management skills.
• Able to work independently, using initiative and sound judgement.
• Strong ability to prioritise workload and manage multiple tasks effectively.
• High level of accuracy and attention to detail.

Our Values

Our values are well established and recognised throughout our organisation. They provide a frame of reference for the behaviours expected from our colleagues every day.

• Visionary: We innovate and break old habits, thinking big and pushing boundaries together as one team.
• Inclusive: We value each other’s differences and work to see people for who they really are.
• Dynamic: We are flexible and fast, cutting through complexity and never accepting second best.
• Authentic: We are honest and genuine, what you see is what you get.

Benefits

We offer a comprehensive benefits package to support our employees’ professional and personal needs. Further details can be provided upon application.