The Gap Partnership
HR Operations Advisor
Berkhamsted
Posted 7 days ago
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HR Operations Advisor
About the Role
The HR Operations Advisor runs the day-to-day HR operations, systems, and lifecycle administration at TGP. The role acts as the product owner of our core HR tools (HiBob, SharePoint, LearnUpon), owns the processes, standard operating procedures (SOPs), and people analytics behind them, and is the first point of contact for employees. This position supports across the talent lifecycle and ensures compliance across TGP’s global footprint.
Job Requirements
- 3+ years of experience in an HR advisory or HR operations role, ideally within a multi-country or large organisation.
- Experience handling first-line HR queries and supporting employee relations matters.
- Experience in recruitment administration, including end-to-end coordination of hiring and onboarding processes.
- Proven ability to:
- Manage HR systems
- Maintain accurate employee data
- Produce reports and people insights
- Experience supporting annual people processes, including:
- Performance reviews
- Talent management
- Learning and development
- Compensation cycles
- Degree (or equivalent) in Human Resources, Business, Psychology, or a related field preferred.
- Working towards CIPD Level 3 or above.
- Strong:
- Communication skills
- Organisational skills
- Stakeholder management skills
- Highly:
- Detail-oriented
- Analytical
- Comfortable working with confidential information
- Proficiency in:
- HR systems
- Microsoft Office
- Excel
- Experience with data visualisation tools would be advantageous.
Job Responsibilities
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People & Employee Relations
- First point of contact for employees globally on day-to-day HR, policy, and talent queries.
- Support with first-level ER matters, including:
- Informal complaints
- Investigations
- Disciplinary and grievance procedures
- Escalating as appropriate.
- Coordinate performance improvement plans and support development pathways in partnership with line managers and HRBPs.
- Manage:
- Onboarding and offboarding administration, including:
- Right to work checks
- System entries
- Exit interviews
- Access management.
- Sickness absence records
- Return-to-work processes
- Wellbeing compliance reporting.
- Onboarding and offboarding administration, including:
- Maintain strict confidentiality in handling all sensitive employee data.
Talent, Learning & Engagement
- Coordinate performance management cycles, including:
- Objective setting
- Mid-year reviews
- Year-end evaluations.
- Administer leadership development programmes and maintain associated:
- Records
- Impact tracking.
- Support the annual talent review and succession planning process, ensuring:
- Accurate data
- Coordination.
- Coordinate mandatory compliance training (e.g., data protection, safeguarding) and track completion.
Recruitment Administration
- Coordinate end-to-end recruitment administration, including:
- Job adverts
- Interview scheduling
- Candidate communications
- ATS maintenance.
- Liaise with hiring managers to arrange interview panels and ensure a positive candidate experience.
- Prepare and issue:
- Offer letters
- Contracts
- Pre-employment documentation.
- Conduct the following checks:
- Right to work
- References
- Role-specific checks.
- Maintain recruitment trackers and provide status updates to:
- Global Recruitment Manager
- Hiring managers.
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HR Operations & Systems
- Ensure data accuracy and integrity in the HRIS across the entire employee lifecycle.
- Support the Compensation & Benefits team to ensure data is accurately maintained in HiBob.
- Product owner of the HR tools and systems:
- HiBob
- Sharepoint
- LearnUpon.
- Own the:
- Design
- Documentation
- Continuous improvement of:
- HR processes
- SOPs
- Policies
- Ensure they stay:
- Current
- Consistent across jurisdictions
- Aligned to TGP’s operating standards.
- Drive:
- Automation initiatives
- Adoption of emerging HR technologies
- Enhancing overall efficiencies across the people function.
Reporting & Compliance
- Produce:
- Recurring and ad hoc people data reports
- Ensure timely responses to internal data requests.
- Build and maintain:
- People analytics dashboards
- Surfacing trends in:
- Headcount
- Attrition
- Engagement
- Recruitment
- Learning.
- Take reports to:
- CPO
- HRBPs
- Business leaders.
- Track costs for:
- Training
- Development
- Wellbeing activities.
- Provide accurate inputs for:
- Headcount
- Attrition data.
Job Benefits
We offer a competitive benefits package, including:
- Salary sacrifice pension
- Life assurance
- Private medical insurance
- Optical and dental cover
- Access to an Employee Assistance Programme (EAP) to support overall wellbeing.
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Skills
HR Advisory
HR Operations
Employee Relations
Recruitment Administration
Onboarding
People Analytics
Performance Management
Learning and Development
Stakeholder Management
Data Management
Microsoft Office
Excel
Confidentiality
Communication
Organizational Skills
Analytical Skills