Nixor
HR & Payroll Case Management Advisor
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HR & Payroll Case Management Advisor
Solihull | Hybrid (2 days per week in the office) £21 per hour 6-Month Contract (with strong potential for extension)
Are you experienced in HR Shared Services, Payroll, Employee Services or Case Management and enjoy resolving employee queries while delivering an outstanding customer experience?
We're recruiting for a Case Management Advisor to join a busy Payroll function, managing employee and manager enquiries from initial contact through to resolution. This is a fantastic opportunity to join a well-established organisation on an initial 6-month contract, with the potential for the assignment to continue beyond this.
The Role
As a Case Management Advisor, you'll take ownership of a portfolio of payroll and employee-related cases, ensuring they're managed efficiently, accurately and in line with agreed service levels. You'll work closely with Payroll, HR, Employee Relations and other key stakeholders to deliver timely resolutions and an excellent employee experience.
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Key Responsibilities
- Manage employee and manager cases from receipt through to resolution.
- Investigate and resolve payroll and HR-related enquiries.
- Provide guidance on payroll processes, policies and systems.
- Ensure all cases are accurately logged, prioritised and maintained within the case management system.
- Escalate complex queries where appropriate while retaining ownership of the case.
- Maintain accurate documentation and ensure compliance with GDPR and company policies.
- Deliver a professional, customer-focused service while managing multiple priorities.
What We're Looking For
- Previous experience in HR Shared Services, Payroll, Employee Services, HR Administration, Case Management or Customer Service.
- Experience using case management or ticketing systems such as ServiceNow, SAP, SuccessFactors or similar.
- Strong communication and stakeholder management skills.
- Excellent organisational skills with the ability to manage a busy workload.
- High attention to detail and a proactive approach to problem-solving.
- Understanding of confidentiality and data protection requirements.
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Desirable
- Experience within Payroll, Time & Attendance or Employee Relations.
- Shared Services or Contact Centre experience.
- Knowledge of continuous improvement principles.
What's on Offer
- £21 per hour
- Hybrid working – just 2 days per week in the Solihull office
- Initial 6-month contract with strong potential for extension
- Opportunity to work within a collaborative HR and Payroll function
- Gain experience with a leading organisation supporting employees across the business
If you're passionate about delivering excellent customer service and thrive in a fast-paced HR or Payroll environment, we'd love to hear from you.
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