Commercial Services Group
HR & Payroll Helpdesk Assistant
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HR & Payroll Helpdesk Assistant
Location: Kings Hill / Hybrid Salary: £25,948.96 per annum Contract Type: Permanent Hours: Full-time, 37 hours per week
About the Role
Looking to build your HR and payroll career with a trusted and supportive employer?
Join HR Connect, part of the Commercial Services Group (CSG), and become a HR & Payroll Helpdesk Assistant, playing a key role in delivering excellent service to thousands of employees across Kent and beyond.
About HR Connect
HR Connect, part of the Commercial Services Group (CSG), provides a full range of HR and payroll services to schools, academies, and public sector organisations. Our commitment is grounded in professionalism, efficiency, and a people-first approach.
Why This Role Matters
As a HR & Payroll Helpdesk Assistant, you will provide first-line support to customers across our HR and payroll services, ensuring queries are addressed promptly, accurately, and with care. You’ll support:
- Maintaining data integrity
- Ensuring smooth pay runs
- Delivering a standard of excellent customer service that reflects HR Connect’s high standards
Responsibilities
- Provide first-line HR and payroll support via phone, email, and live chat, adhering to agreed Service Level Agreements (SLAs)
- Ensure employees receive correct documentation and are paid accurately and on time
- Retrieve data and provide advice or solutions to resolve queries efficiently
- Accurately update and maintain HR and payroll data across systems and personnel files
- Build strong working relationships with internal and external stakeholders
- Contribute to team knowledge-sharing and continuous improvement initiatives
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Requirements
Skills & Attribute Expectations:
- Good understanding of HR/payroll processes and employment legislation
- High attention to detail and commitment to confidentiality
- Confident IT user, with experience in Microsoft Office
- Team player, with a proactive, can-do attitude
- Willingness to learn, adapt, and contribute to a culture of continuous improvement
Compensation & Benefits
- Salary: £25,948.96 per annum
- Annual leave: 25 days (rising to 27 days after four years)
- Birthday Day Off
- One concessionary day during the Christmas period
- Pension scheme, with a 4% employer contribution
- Life assurance cover
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Why Choose CSG?
CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue annually and supporting 16,000+ education and public sector customers globally.
- Growth & Opportunity: Expanding through organic development, acquisitions, and strategic partnerships, with services spanning education, IT, HR, legal, energy, procurement, and more, all focused on meaningful impact.
- Community Investment: Reinvesting profits into frontline services to strengthen the communities we serve.
Inclusion & Accessibility
At CSG, we foster a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified individuals of all backgrounds.
As part of our commitment:
- We are a member of Inclusive Employers
- We are a Working Families Employer
This means we actively support an environment built on inclusion, flexibility, and a sense of belonging.
We are committed to reasonable adjustments throughout your application and interview process—please let us know if you require any accommodations.
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