HR Service Centre Vice President – Mitsubishi UFJ Financial Group (MUFG)

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed, and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

About the Role

MUFG is seeking a HR Service Centre Vice President to join their London office, reporting directly to the Global Head of AskHR. This pivotal role offers you the opportunity to shape and lead a high-performing team within a globally respected financial institution, renowned for its commitment to excellence, integrity, and innovation.

As the HR Service Centre Vice President, you will be at the heart of driving operational efficiency, regulatory compliance, and best-in-class service delivery across all HR functions. You will play a key part in fostering an inclusive and collaborative culture that values continuous improvement and professional growth.

With direct responsibility for managing a dedicated team of Analysts, you will have the chance to:

• Influence strategic HR initiatives
• Support global projects
• Ensure seamless vendor management

MUFG’s supportive leadership environment encourages optimism, resilience, and openness to new ideas, making this an exceptional opportunity for those who thrive in communal settings and are passionate about advancing business objectives through teamwork.

Key Responsibilities

• Lead, manage, and develop the HR Service Centre team of three to five Analysts, ensuring proficient service delivery to client groups across the organization.
• Provide oversight, guidance, and escalation support for employee relations matters throughout the employee lifecycle handled by the wider team.
• Champion HR risk management by partnering with 1st and 2nd line of Defence teams to:
  • Identify risks
  • Strengthen controls
  • Deliver mitigating actions
• Support the Global Head of AskHR in:
  • Overseeing controls execution
  • Reporting risk events accurately to senior management
  • Liaising with Risk and Internal Audit
• Oversee enhancements from internal or external audit findings while ensuring AskHR tier 1 delivery meets regulatory requirements.
• Manage HR vendor relationships, partnering with Procurement to ensure compliance with internal policies and external regulations.
• Drive outsourcing and Third-Party Risk Management processes within HR in collaboration with the Global HR Central Services team.
• Support enterprise-wide HR projects by facilitating change requirements from a risk controls perspective, including:
  • Process improvements
  • Workday integration
• Coach your team on new or changed processes and protocols, ensuring legislative changes are captured and addressed effectively.
• Prepare and analyze KPI information, reports, and bulletins for senior leadership stakeholders while identifying trends in operational HR data.