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HR Services Team Lead
HR Services Team Leader | 6-Month Contract | Glasgow (Hybrid – 2 days/week)
We're looking for an experienced HR Services Team Leader to lead a high-performing People Services team.
This is a fantastic opportunity for someone with HR Services experience who can balance exceptional service delivery with strong people leadership in a fast-paced environment.
The Role
- Lead, coach, and develop a team of around 6 HR Advisors and Administrators.
- Oversee the delivery of end-to-end HR services across the employee lifecycle, including:
- Payroll support
- Employee relations guidance
- HR administration
- Ensure service levels, SLAs, and customer experience standards are consistently achieved.
- Manage escalations, monitor team workloads, identify service risks, and drive continuous process improvements.
- Produce reporting and Management Information (MI), working closely with stakeholders to support:
- Key HR initiatives
- Organisational change
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Requirements
- Previous experience leading teams within an HR Services or People Services environment.
- Strong knowledge of:
- HR policies
- Employment legislation
- Employee lifecycle processes
- Experience managing service delivery against KPIs and SLAs.
- Confidence in handling:
- Complex HR queries
- Stakeholder escalations
- Strong abilities in:
- HR systems
- Reporting
- Data analysis
- CIPD qualification (or equivalent).
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