Domestic & General
HR Shared Service Lead
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HR Shared Service Lead
HR Shared Service Lead – HR Process & Automation
(6-Month Fixed-Term Contract, Hybrid Role from Wimbledon Office)
About Domestic & General
Domestic & General is an organisation protecting and extending the lifecycle of essential household appliances across 12 countries. As a business scaling rapidly, we’re committed to building a world-class, globally consistent HR service model—and we need a process-driven expert to help deliver this transformation.
This hybrid role combines our 100-year legacy with exciting growth plans as we expand into new markets. We’re not just retaining existing customers—we’re designing a tech-driven future to deliver world-class aftercare and reduce waste.
The Role
In this strategic HR Shared Service Lead position, you’ll:
- Shape the future of global HR operations by driving standardisation, automation, and scalability—primarily through Workday.
- Collaborate with HR teams, stakeholders, and tech partners to align processes, solve complex challenges, and embed best practices.
- ** transformation** by optimising operations, improving governance, and embedding continuous improvement where it’s needed most.
- Mentor and guide internal teams—starting your expertise in areas like scaling efficiency, compliance, and employee experience.
What You’ll Do
Strategic Leadership & Process Ownership
- Design, own, and optimise global and regional HR processes to ensure scalability, efficiency, and alignment.
- Drive performance tracking and continuous improvement initiatives to monitor KPIs and enhance service delivery.
- Ensure compliance with global HR policies and legal requirements in all regions.
Technology & Workday Expertise
- Partner with tech teams to deliver Workday enhancements, custom automations, and global HR projects.
- Identify and implement automation opportunities to streamline:
- Onboarding, offboarding, and leave management
- Time tracking, performance reviews
- Reporting and routine data cleanup
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Knowledge & Collaboration
- Build knowledge resources, training programmes, and capabilities to equip the HR team.
- Collaborate globally to align on best practices, share lessons learned, and foster regional buy-in into standardised processes.
- Champion innovation and service excellence in HR operations.
Stakeholder Management
- Influence key stakeholders (e.g. HR managers, directors, tech leads) to drive adoption of new methodologies.
- Act as a trusted advisor, resolving complex cases and escalating opportunities that align with strategic goals.
About You
The ideal candidate is a proactive, process-conscious HR professional with cross-regional experience who understands the intersection of operations, technology, and employee impact.
Your Background
- Proven track record in Global HR Shared Services, specifically in process improvement, automation, and scaling HR systems.
- Strong, practical Workday expertise, including:
- Configuration of workflows and automations
- Experience with extensions or middleware to support global business needs
- Excellence in stakeholder management, influencing without authority, and complex problem-solving.
- Confidence working autonomously in dynamic environments, balancing long-term strategy with everyday execution.
Ideally, you’ve led HR transformations in multi-national companies or have experience driving efficiency gains through tech-driven process automation.
Benefits: Why Join Us?
We offer a supportive, rewarding environment with attractive benefits that reflect our values:
- Competitive salary with an annual bonus.
- Generous leave policy:
- Base of 25 days annual leave + public holidays
- Optional purchase of up to 5 additional leave days per year.
- Financial & medical support:
- Employer-funded life assurance (covering 4x basic salary).
- UK-based health cash plan for essential healthcare, dental, optical, and physiotherapy—plus 24/7 virtual GP access.
- Pensions & mobility:
- Auto-enrolment pension scheme.
- Carbon-neutral car leasing scheme (salary sacrifice available).
- Work-life balance investments:
- Cycle-to-work scheme (bike/accessories worth up to £1,000).
- Employee Assistance Programme for specialist support in finance, mental health, relationships, etc.
- Loyalty rewards:
- One free Domestic & General domestic appliance protection plan, plus discounted offers for additional plans, specialists, and referrals.
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Legacy & Opportunity
Domestic & General is proud of its 100-year history—and we continually evolve by bringing in expertise to build our future.
Are you someone who?
- Thrives in transformation—balancing legacy and tech?
- Enjoys strategically designing systems that meet global standards?
- Can deliver impact in short-term roles while leaving a lasting legacy?
We’re looking to attract a range of backgrounds to help shape our growth and deliver a better experience for customers and employees.
Equal Opportunities
We are equality-driven and invite applications from all suitably skilled candidates regardless of protected characteristics. Our processes include:
- Criminal record checks.
- Credit reference checks.
- Reference verification.
Next Steps
Think you have the expertise to help us build the next century of Domestic & General? Apply today!
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