Domestic & General
HR Shared Service Lead
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HR Shared Service Lead
HR Shared Service Lead – HR Process & Automation
Hybrid Role (Wimbledon Office) 6-Month Fixed-Term Contract (FTC)
Domestic & General is expanding rapidly across 12 countries, protecting essential appliances while reducing household waste. As we scale, ** HRprocess Richardson, we’re building a world-class, globally consistent HR service model**. We’re looking for a process-driven expert to help deliver this.
About the Role
As our HR Shared Service Lead, you’ll shape how we deliver HR services worldwide. Your key focus will be standardisation, automation, and continuous improvement—especially within Workday. You’ll play a critical role in transforming our HR operations into a unified, scalable global model, influencing stakeholders, solving complex challenges, and embedding best-practice processes to enhance the employee experience and strengthen our HR Shared Services.
Responsibilities
- Design, own, and optimise global/regional HR processes
- Partner with tech teams to deliver Workday enhancements and global HR projects
- Build knowledge resources, training materials, and capability-building tools
- Track performance metrics and lead continuous improvement initiatives
- Ensure compliance with global policies and legal requirements
- Drive adoption of standardised processes across regions
- Champion innovation and service excellence in HR operations
- Identify and implement automation opportunities where possible
- Collaborate globally to align on best practices
- Mentor and coach colleagues to build HR capability
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About You
We’re looking for candidates who have:
✔ Experience in Global HR Shared Services, with a track record of implementing process improvements ✔ Strong Workday expertise, particularly in building or enhancing automations ✔ Excellent stakeholder management and influencing skills in a fast-paced environment ✔ The ability to work autonomously while adapting to evolving priorities
What We Offer
Our benefits package reflects our commitment to supporting exceptional talent:
💼 Salary & Bonus
- Competitive salary with an annual discretionary bonus
📅 Leave & Holidays
- 25 days annual leave plus all public/statutory holidays
- Option to buy an additional 5 days of annual leave
🛡️ Life Assurance
- Employer-funded cover at 4× basic salary
🦷 Health Cash Plan
- Employer-funded cover for healthcare costs, including:
- Dental & optical
- Physiotherapy
- 24/7 virtual GP access
💡 Pensions & Finances
- Attractive company pension scheme
- Tax-efficient salary sacrifice car leasing (carbon-neutral range of vehicles, with all-inclusive monthly costs including tax, insurance, repair and maintenance)
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🚲 Cycle to Work Scheme
- Tax-efficient bike and equipment lease up to £1,000
🧍 Employee Assistance Programme (EAP)
- Specialist advice on financial, relationship, health, and family support issues
🔧 Domestic & General Benefits
- One free annual protection plan with up to 50% discount on additional plans, including referrals for friends/family
Our Commitment to Inclusivity
At Domestic & General, we’re an equal opportunities employer. We welcome applications from all qualified candidates, regardless of:
- Gender
- Age
- Race or ethnicity
- Disability or impairment
- Religion or belief
- Sexual orientation
- Gender reassignment
- Marital or family status
Process Note:
- Applicants will undergo thorough referencing, including criminal record checks and credit/financial checks.
Looking Ahead
We take pride in our 100-year heritage while driving future growth, expanding into new international markets. If you’re ready to tackle global HR challenges and help shape the next phase of our journey, we’d love to hear from you.
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