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HR Shared Services Analyst
HRSS Analyst – Global Corporate Team
(Analyst Position – United Kingdom)
Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals, and communities—we help our clients drive growth, enhance performance, and lead in their markets. Additionally, we develop strategies and implement transformative solutions to help our clients own their future.
As a member of the Huron corporate team, you’ll contribute to evolving our business model, staying ahead of market forces and client needs. Our accounting, finance, human resources, IT, legal, marketing, and facilities teams collaborate to support Huron’s strategies and enable sustainable business results.
Join our team and create your future.
About the Role
The HRSS Analyst delivers high-quality, efficient HR support to employees, managers, and HR partners by:
- Managing inquiries and guiding employees through HR processes and system transactions within service level agreements (SLAs).
- Supporting key HR functions, including Talent Acquisition and Center of Excellence (COE) teams.
- Ensuring a seamless, consistent employee experience with strong attention to detail and a customer-focused approach.
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Key Responsibilities
Client Relationship Management
- Partner with HRSS leadership and COE teams to deliver high-quality HR services aligned with organizational goals.
- Serve as the first point of contact for employee inquiries related to HR processes and systems.
- Maintain consistent communication with stakeholders on HRSS initiatives, escalations, and resolutions.
HR Operations Support
- Act as the primary HR contact and trusted advisor for employees and managers, providing guidance on:
- Policies, processes
- Onboarding
- Performance management
- Manage and resolve HR inquiries via the case management system, ensuring SLA compliance and accurate documentation.
- Execute core HR processes (onboarding, performance cycles, transactions) with accuracy, timeliness, and consistency.
- Collaborate with HR teams, COEs, and vendors to enhance the employee experience and escalate issues appropriately.
- Support Talent Acquisition operations, including:
- Interview coordination
- Background checks
- Final hire transactions
- Maintain HR data integrity and drive continuous improvement through:
- Documentation
- Knowledge management
- Process optimisation
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Process Improvement
- Work with HRSS leadership to identify opportunities for process optimization and automation, enhancing the employee experience.
- Assist in testing and implementing new tools and processes.
Qualifications
Education
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
Experience
- Minimum 1 year of experience in HR operations, shared services, or a cumulative role (e.g., HR generalist, HR administrator, or similar).
Skills & Abilities
- Proficiency in HR systems (e.g., Rooster, Workday, ServiceNow) and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Experience supporting HR operations in a global or multi-regional environment.
- Familiarity with process improvement methodologies (e.g., Lean, Six Sigma) strongly desirable.
- Strong organizational and time-management skills, with the ability to handle multiple priorities in a fast-paced environment.
- Collaborative mindset with self-awareness, adaptability, and proactive problem-solving.
- Resourceful in anticpating and addressing issues before escalation.
Position Level
Analyst
Location
United Kingdom
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