Insulet Corporation
HR Shared Services Coordinator
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HR Services Coordinator
Job Summary
An exciting opportunity to join Insulet in the role of HR Services Coordinator, supporting the full employee lifecycle—from recruitment and onboarding through to benefits, data management, and offboarding, within Insulet’s HR function.
You will be a Workday SME, delivering high-quality customer service to candidates, employees, and stakeholders while ensuring efficient HR processes and data accuracy. This role involves playing a key role in enhancing employee and candidate experience through strong coordination with Talent Acquisition, Payroll, and HR teams.
This role is ideal for someone with HR/admin experience who is detail-oriented, adaptable, and customer-focused.
Position Overview
HR Services partners with Insulet’s Human Resources organization to manage and administer programs, processes, and technologies essential to fulfilling both personal and on-the-job needs of employees and managers. This role provides customer service to a variety of stakeholders, including candidates, hiring managers, HR business partners, recruiters, and employees across the organization.
As the HR Services Coordinator, you will support the entire life cycle of an employee—from hire to retire—by refining and executing processes that drive a positive employee experience. These include talent acquisition, onboarding, benefits administration, HR data management, and offboarding.
The role reports to the HR Services Manager and is part of the HR Services Team.
Responsibilities
- Serve as the Workday System expert, providing timely assistance across HR processes and maintaining system accuracy.
- Provide high-quality customer service to all stakeholders (candidates, managers, HR teams, employees) through clear and timely communication at every stage of the employee lifecycle.
- Support Talent Acquisition to deliver a seamless candidate experience:
- Manage requisition and offer letters.
- Schedule and reimbursement for interviews.
- Initiate and escalate background checks as needed.
- Escalate inquiries via helpdesk notifications.
- Guide new hires and managers through onboarding, including day-one preparations, validating work eligibility, and first-day support.
- Administer benefits policies, including:
- New hire enrollment.
- Termination processes.
- General benefit transactions with support from Talent and HR Business Partners.
- Act as the liaison between employees and the Payroll team for questions and change requests.
- Maintain employee files and ensure accurate records according to company policies.
- Ensure data integrity in all HRIS systems, including processing employee change requests and updates.
- Pull and analyse reports as needed to support business decisions.
- Support the employee offboarding process, including severance administration and helpdesk inquires.
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This position may require additional duties, depending on operational needs.
Requirements
Minimum Requirements
- Associates degree (minimum educational requirement).
- 2+ years of experience in Human Resources or Talent Acquisition.
Preferred Skills/Competencies
- Bachelor’s degree or equivalent experience in HR, recruiting, or staffing.
- Experience with multitasking, prioritising workloads, and balancing efficiency with accuracy.
- Strong teamwork and collaboration skills with a customer service focus.
- Technical proficiency in Microsoft Office suite (Excel, Word, Outlook), familiarity with Smartsheet preferred.
- Comprehensive Workday experience is a strong asset.
- Passion for continuous improvement to optimise work and processes.
- Basic proficiency in German or French is advantageous.
- Exposure to HR practices in the EMEA (Europe, Middle East & Africa) region preferred.
Role Model Behaviours
Insulet encourages four core competencies across all roles:
- Representing Insulet Professionally: Act as a positive model for the organisation, embodying Insulet’s values in all interactions.
- Teamwork and Collaboration: Maintain proactive, open communication with colleagues to foster a transparent working relationship.
- Customer Service and Responsiveness: Respond to internal and external inquiries within 24 hours.
- Driving Continuous Improvement: Consistently seek efficiency gains in workflows and service delivery.
- Quality Focus: Double-check all work to ensure accuracy, thoroughness, and completeness.
- Proactive Problem-Solving: Demonstrate initiative by exceeding expectations when resolving challenges.
- Confidentiality: Protect sensitive personal/HR data at all times—locking workstations, securing documents, and safeguarding electronics.
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Additional Information
Physical Requirements
- Office-based role requiring standard computer use.
Work Environment
This is a fully in-office position at Insulet’s headquarters in Massachusetts.
About Insulet
Insulet Corporation (NASDAQ: PODD) is a leader in innovative medical devices for diabetes management, led by its Omnipod Insulin Management System. This system delivers a wearable, tubeless disposable Pod that supplies non-stop insulin therapy without the need for needle handling.
In its latest iteration, Omnipod 5, patients can achieve open-loop automated insulin delivery with integrated continuous glucose monitoring (CGM). From a brand-new experience in the U.S. to compatible app-based management, this system represents a breakthrough for diabetes care.
As the Omnipod platform has established reliability, Insulet is now repurposing technology for non-insulin subcutaneous drug delivery.
Insulet’s mission is to simplify life for people living with diabetes, overcome barriers of care access, and lead the way in patient-centric health solutions.
Join Our mission
We are seeking performance-driven, customer-focused individuals who thrive in a collaborative culture, ensuring employees always bring their best selves to work and achieve outstanding results.
At Insulet, we recognise that innovation requires diverse perspectives and together, we set high standards for patient outcomes and personal well-being. Our Culture fosters:
- Curiosity-driven innovation
- Teamwork beyond silos
- A healthy work/life balance approach
- Customer commitment guiding all actions
We are an equal opportunity employer, striving to build a workplace where inclusivity drives success, regardless of race, disability, veteran status, age, gender identity, sexual orientation, or any other protected characteristic.
To learn more about how Insulet handles personal data during job applications, please review our Privacy Notice. We look forward to empowering individuals to create meaningful impact together.
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