Ayvens
HR Support Administrator
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At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
About the Role
The HR Team deliver a high‑quality, consistent and compliant services across the employee lifecycle. As the central operational hub, the team manages onboarding, contractual changes, payroll and benefits administration, systems and data integrity, and colleague records. Acting as the first point of contact for managers and colleagues, it provides responsive, policy‑led employee relations support, enables the smooth delivery of organisational change, and partners with Strategic People Partners and Change & Control to manage risk, uphold service standards and drive continuous improvement.
As a result of continued growth/ increased workload we’re currently seeking two additional colleagues to support activity until the end of 2026.
Starting salary of £27,030
Purpose
Provides reliable, professional and customer‑focused people support to colleagues and managers across day‑to‑day people processes. Supports consistent application of people policies and procedures, contributing to a positive colleague and manager experience. Plays a key role in the effective and compliant delivery of people services and employee relations processes.
Key Accountabilities
- Deliver accurate and timely people services across the employee lifecycle, including onboarding, contractual changes, payroll liaison and leavers.
- Act as a first point of contact for colleague and manager queries, providing clear, helpful guidance on people processes, policies and next steps.
- Support employee relations activity by coordinating cases, preparing documentation and providing procedural guidance under the direction of Senior Administrators or the Manager.
- Maintain accurate colleague records and HR system data, ensuring confidentiality, data integrity and compliance with agreed standards.
- Follow established workflows, SLAs and controls, escalating issues, risks or complex queries appropriately.
- Work collaboratively within the People Support & Services team, contributing to shared learning, service improvement and a positive team culture.
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Skills, Experience & Background
- Experience in an HR administration, People Services or operational support role.
- Understanding of employee lifecycle processes and HR administration.
- Basic working knowledge of HR policies and employment law principles.
- Strong attention to detail and confidence using HR systems or databases.
- Good communication and customer service skills.
- Ability to manage workload, follow processes and handle sensitive information.
Qualifications & Professional Practice
- CIPD Level 3 (or willingness to work towards) desirable.
- Commitment to continuous professional development and maintaining current expertise in employment law, people practice, and people service delivery.
What we can offer
Rewards & Financial Benefits
- Competitive pension scheme
- Annual salary review and bonus scheme
- Give As You Earn (GAYE) scheme
- Employee referral scheme (£1,000)
- Retail discounts programme
- GymFlex membership options
- Cycle to Work scheme
Health & Wellbeing
- Life Assurance
- Health assessment options
- Travel insurance
- Critical illness cover
- Personal accident insurance
Time Off & Work–Life Balance
- 25 days’ annual leave + an additional Celebration Day
- 37.5 hour week, Monday to Friday, no weekends
- Holiday buy & sell scheme
- Volunteer days
- Time allocated for personal development
- Study support (where applicable)
Workplace & On‑Site Facilities
- Free parking (limited)
- EV charging points
- Bike storage & shower facilities
- Complimentary breakfast
- Staff and social events
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Why Ayvens?
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals.
By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business.
We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified.
At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!
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