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HR Support Apprentice
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The opportunity to learn a profession in a fast paced, forward thinking family company. A large, diverse workforce, helping them with general queries through to employee engagement. As part of the group there is lots of opportunities to learn new skills, diversify and progress within the company with hopefully a long term career.
What you'll do at work
- HR Administration
- Answering the telephone and dealing with queries
- Responding by email to queries from staff and in person
- Right to work checks
- Managing sickness and absence
- Filing - keeping staff records up to date
- Data inputting and Analysis
- Managing accommodation
Training course
HR support (level 3)
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HEART OF WORCESTERSHIRE COLLEGE
Training course
HR support (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
- Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
- Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
- Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
- Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
- Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
- Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
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Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
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Desirable qualifications
- GCSE in:
- English (grade 5)
- Maths (grade 5)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
Other requirements
- Fast paced environment, lots of challenges and rewards - perfect for someone who wants to be kept busy and keep learning
- Do you speak any other languages, let us know
Springhill Farms t/as EVG Europe are a family owned business, supplying the UK retail market with tomatoes and spring onions. We started in 1976 and today, we farm 5000 acres, and are one of the largest farming businesses in the Midlands. We supply almost a fifth of the total UK market for tomatoes, 52 weeks of the year, and we are also the second largest grower of spring onions in the UK
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Learning the role of a HR Support - being supported by a team, observing, learning and executing various tasks This will naturally progress based on the individual into a more senior role, covering all aspects of the role
The contact for this apprenticeship is:
HEART OF WORCESTERSHIRE COLLEGE
The reference code for this apprenticeship is VAC2000043601.
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