The Role

Soho House is undergoing an exciting period of transformation as we implement a new HR Information System (HRIS) across our European business. This is a fantastic opportunity for a proactive and enthusiastic individual to join our People Systems team and play an integral role in supporting one of the Soho House's key strategic projects.

Reporting to the People Systems & Data Manager – EU & Asia, the HR Systems Administrator will work closely with the wider EU People Systems team, People colleagues, and operational stakeholders across multiple European countries. As part of this role, you will gain in-depth knowledge of our new HRIS, becoming a subject matter expert who supports the business through system administration, user support, reporting, process documentation, and training.

This role is ideal for someone at the beginning of their Systems or People Systems career who enjoys working with data, learning new technology, and helping others get the most from systems. As the system continues to evolve, you will have the opportunity to develop your expertise and contribute to the continuous improvement of People processes across Europe.

Main Duties

• Support the implementation, administration, and ongoing maintenance of the new HR Information System (HRIS) across multiple European countries.
• Develop a comprehensive understanding of the HRIS and become a subject matter expert for system functionality and best practices.
• Support the maintenance of accurate employee data and document records within the HRIS, ensuring compliance with GDPR, Soho House policies, and local labor legislation.
• Coordinate People Systems administration throughout the employee lifecycle, including onboarding, employee changes, and offboarding activities.
• Create, maintain, and publish user guides, FAQs, process documentation, and standard operating procedures.
• Support the development and documentation of end-to-end People process workflows to promote consistency, efficiency, and standardization across European markets.
• Deliver system training and support to HR teams, operational managers, and end users, both virtually and in person where required.
• Produce regular and ad hoc reports, dashboards, and data analysis to support business decision-making.
• Monitor data quality, investigate discrepancies, and recommend improvements to ensure data integrity.
• Manage and respond to queries through the HRIS support mailbox, providing timely and professional system support and escalating in a timely manner.
• Assist with system testing, user acceptance testing (UAT), and validation activities for new functionality and system enhancements.
• Support the digitalization and continuous improvement of People processes, identifying opportunities to improve efficiency and user experience.
• Work collaboratively with HR, Payroll, IT, Finance, and external system providers to support successful project delivery and ongoing maintenance.
• Provide administrative support for People Systems projects and other initiatives as required.
• Build strong relationships with stakeholders across Europe, supporting consistent adoption of People Systems and processes.