Deloitte - Recruitment
HR Vendor Manager
City of London
Posted 3 months ago
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HR Vendor Manager
About the Role
Role: HR Vendor Manager Start Date: ASAP Contract Length: 6 months (likely extensions) Location: Birmingham, Sheffield, London Rate: Open to discussion Must-Have: Investment Banking/Banking experience
The role holder will oversee the establishment and operational support of HR Vendor Management, aligning with broader vendor management teams to develop strategy and best practice.
Key Responsibilities
Deal Initiation, Assurance & Financial Planning
- Align key stakeholders to agree objectives and develop an HR supplier strategy for optimal delivery.
- Ensure a vertical/horizontal view is considered through value streams and co-design, avoiding service duplication and fostering a cohesive strategy for suppliers/tools—both for new deals and existing vendor landscapes.
- Assist HR areas in defining and communicating 3rd-party requirements to procurement and contract teams.
- Collaborate with HR representatives and Finance to identify, plan, and execute:
- Annual Operating Plans (AOP)
- Supply Chain Optimisation (SCO)
- Cost-optimisation initiatives
- Analyse supplier options to support business case development.
- Manage renewals and pipeline to ensure adequate scrutiny and potential amendments.
Negotiation & Contracting
- Review existing contracts to:
- Identify contracting themes & best-practice opportunities.
- Implement process guidelines and 3rd-party uplifts.
- Support HR in:
- Planning and contracting for vendor exits/transitions.
- Supplier transitions from non-strategic platforms/contracts.
- Partner with Procurement on:
- Commercial negotiation.
- Deal assessment.
- Contract structuring.
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Vendor Performance & Governance Framework
- Develop KPIs and measurement tools to ensure SLA adherence and vendor performance improvement (reviewed in governance forums).
- Create engaging, dynamic scorecards and communications materials.
- Identify and action contractual reviews/improvement areas, negotiating amends where needed.
- Organise vendor governance forums to:
- Ensure attendance.
- Prepare materials and follow-up actions/improvements.
- Produce follow-up reporting/communications as required.
- Validate benefit claims, ongoing contract/vendor reviews, and ensure continuous improvement implementation.
Vendor Management Practice
- Strategic relationship building with Procurement, focusing on:
- Process/tooling improvements for HR’s benefit.
- Framework management:
- Maintain documentation/artefacts for a logical, simple organisation of central vendor management and wider HR Vendor Management best practices.
- Drive the Vendor Management Community:
- Townhalls & regular communications.
- Adoption strategies & reporting.
- With HR, assign Vendor Sponsors (Captains) to:
- Maintain strategic vendor relationships.
- Foster broader internal engagement, understanding, and appreciation of vendor management.
- Maintain an outside-in perspective via research/peer networks to sustain continual improvement.
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Leadership & Teamwork
- Chair:
- Vendor Management Meetings
- Vendor Governance Meetings (as relevant)
- Design, gain buy-in for, and run internal governance meetings/forums.
- Project execution for vendor-related initiatives.
- Embed "How we lead" behaviours within the HR Vendor Management community.
Key Requirements
- Proven track record in HR/HR vendor management within multinational banks (financial services industry).
- Strong knowledge of:
- HR operational management in banks.
- Regulatory, political, and market environments (external factors).
- Ability to translate HR supplier strategy into supplier actionable alignment.
- SME in Third-Party Risk Management and the regulatory landscape.
- Experience in complex matrix environments.
- Deep financial/commercial acumen.
- Demonstrable expertise in:
- Driving vendor performance.
- Delivering service improvement plans.
- Managing all contract types across platforms.
- Operational risk management skills.
- Contract design/development competence.
- Strong analytical, problem-solving skills with data-driven decision-making capability.
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Skills
Vendor Management
Contract Negotiation
Financial Planning
Stakeholder Management
SLA Management
Third Party Risk Management
Commercial Awareness
HR Operational Management
Business Case Development
Governance Frameworks
Procurement
Cost Optimisation
Analytical Skills
Problem Solving
Project Management
Regulatory Compliance