Heidelberg Materials
HS2 Project Coordinator
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Heidelberg Materials UK
Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK. We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency, and individual achievement. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.
HS2 Project Coordinator
Be Part of One of the UK's Largest Infrastructure Projects
Heidelberg Materials UK is seeking a proactive and highly organised HS2 Project Coordinator to join our successful national commercial team. This is a unique opportunity to play a key role in the delivery of the HS2 project, supporting the supply of essential construction materials and services across one of the most significant rail infrastructure programmes in the UK.
Working within a specialist team with a proven track record on major projects including Hinkley Point, Crossrail, and Thames Tideway, you will help ensure exceptional customer service, efficient logistics planning, accurate order processing, and effective project support.
If you thrive in a fast-paced environment, enjoy coordinating multiple priorities, and take pride in delivering outstanding customer service, we'd love to hear from you.
The Opportunity
As an HS2 Project Coordinator, you will provide administrative, planning, sales, and distribution support to the HS2 business function. You'll be responsible for ensuring customer requirements are met professionally, efficiently, and cost-effectively while maintaining the highest service standards.
This role offers the chance to work at the heart of a nationally important project, collaborating with customers, site teams, transport providers, and internal stakeholders to ensure successful project delivery.
Key Responsibilities
- Customer Service & Order Management
- Manage customer enquiries via telephone and email efficiently and professionally.
- Build strong customer relationships through regular contact and proactive communication.
- Process customer orders accurately within SAP Order Management.
- Create, amend, and confirm customer orders while ensuring all information is correctly recorded.
- Follow pre-invoice procedures to minimise pricing queries and billing issues.
- Investigate, resolve, and prevent customer queries wherever possible.
- Deliver an exceptional customer experience through accurate quoting, on-time delivery, and correct invoicing.
- Escalate potential service issues quickly and maintain clear communication with customers.
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Planning & Logistics Coordination
- Coordinate the allocation and distribution of vehicles across HS2 sites.
- Monitor transport operations to ensure customer delivery requirements are met.
- Work closely with site teams, weighbridge staff, and regional coordinators to optimise vehicle utilisation.
- Ensure sufficient haulage resources are available to meet operational demand.
- Maintain strong working relationships with drivers, hauliers, and service providers.
- Monitor vehicle availability and performance throughout the day.
- Manage hired vehicle costs and ensure compliance with purchasing processes.
- Generate and analyse reports to identify logistics improvements and efficiencies.
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Commercial & Administrative Support
- Process all administrative tasks accurately and within deadlines.
- Follow up customer quotations and support ongoing project opportunities.
- Maintain and update commercial trackers and sales opportunities.
- Support new business lead generation and development activities.
- Liaise with regional teams to ensure product availability and stock requirements are met.
- Manage customer and haulier complaints through company systems, ensuring corrective actions are implemented.
- Provide support across the wider team and cover other functions when required.
What We're Looking For
Essential Skills & Experience
- Excellent communication and relationship-building skills.
- Previous planning, logistics, or coordination experience.
- Confident and professional telephone manner.
- Highly motivated, proactive, and organised approach.
- Experience within a customer service, sales, operations, or transport environment.
- Strong administrative and multitasking abilities.
- GCSE Grade C (or equivalent) in Maths and English.
- Proficiency in Microsoft Office applications.
Desirable Experience
- Knowledge of the construction industry and construction materials.
- Understanding of local and national geography.
- Experience using SAP for sales and order management.
- Experience with SynchroTESS or similar logistics planning systems.
- Experience working within a large corporate environment.
- Track record of working towards and achieving performance targets.
Why Join Heidelberg Materials UK?
- Be part of a nationally significant infrastructure project.
- Join an award-winning team with experience delivering major UK projects.
- Work in a collaborative and supportive environment.
- Develop your planning, logistics, and commercial skills within a leading organisation.
- Play a vital role in ensuring the successful delivery of HS2.
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Apply Today
If you're an organised, customer-focused professional looking to make an impact on one of the UK's most ambitious infrastructure projects, we want to hear from you. Join Heidelberg Materials UK and help shape the future of UK transport infrastructure.
At Heidelberg Materials UK (previously known as Hanson UK), we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business. At Heidelberg Materials UK (previously known as Hanson UK), we understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement.
As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry. We believe in building a workplace that is dedicated to promoting inclusivity and diversity.
If you're interested in joining our team, we encourage you to apply, even if your experience or skill set doesn't perfectly align with the job description.
Creating a candidate home page is optional, when asked, but you can use this to quickly see the progress of your application(s). You may still be the right fit for this or other roles within our company.
Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site, click here to download a free compatible screen reader (free step-by-step tutorial can be found here).
Please contact Recruitment@uk.heidelbergmaterials.com for additional information or to request accommodations.
We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive. Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.
We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits, and much more, to ensure your wellbeing is prioritized.
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