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Are you a dynamic and organised Administrator and ready to take the lead in shaping the future of care?
Care UK is an awarding-winning private care company with over 200 care homes across the United Kingdom. We are seeking a Hub Administrator to join our vibrant and dedicated Shared Services Team.
At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate, and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.
The Role
The Hub Team is a crucial part of the Shared Services Department. Their primary goal is to deliver a friendly, approachable, and knowledgeable service to our Care Homes and Central Support Colleagues. The Hub is the first point of contact for our Care Homes, supporting them with day-to-day queries, routine tasks, and business-critical tasks.
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Key Responsibilities
- To always be friendly, approachable, and supportive on every call and email, remaining professional, regardless of the nature of the call.
- To resolve as many queries as possible in the team before escalating to a specialist.
- To have the ability to work under pressure and in a fast-paced environment.
- Building excellent internal relationships.
- Ability to work on your own initiative.
- For achieving Key Performance Indicators and Service Level Agreements.
- Ability to adapt to a changing environment and react to business-critical requests appropriately.
What We're Looking For
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- Excellent telephone manner and the ability to build rapport easily.
- Competent in using Microsoft systems.
- Able to provide excellent customer service.
Why Join Care UK?
- Be part of a dynamic and growing organisation dedicated to providing outstanding care.
- Collaborate with a diverse and talented team in a supportive and inclusive environment.
- Enjoy a competitive salary and comprehensive benefits package.
- Make a meaningful impact on the lives of residents and contribute to the success of our care homes.
We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your career to the next level and be a part of something extraordinary, we want to hear from you!
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