TruckForce
Hub Manager - Bristol & South Wales
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Hub Manager - Bristol & South Wales
Hub Manager: Bristol & South Wales
Office Location: Avonmouth & Newport
About Goodyear
We’re dedicated to producing, innovating, and servicing the best tyres in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we’re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you’re ready to embrace change and make an impact in your career, let’s go.
Why This Role Matters
This role plays a key part in delivering safe, efficient, and high-quality TruckForce commercial tyre services across the territory. You will ensure our hubs, spokes, and mobile operations run smoothly, safely, and consistently while creating an environment where teams feel supported, developed, and empowered to do their best work.
By balancing operational excellence, customer care, and commercial performance, you help ensure we deliver outstanding service to fleet and local customers while strengthening long-term relationships and trust. Safety, continuous improvement, and people development sit at the heart of everything you do.
Responsibilities
- Lead and continuously improve operational performance across hub, spokes, and van operations
- Champion a strong safety culture, ensuring all incidents are reported correctly and preventative practices are embedded
- Deliver excellent customer service across fleet inspections, fitments, and account management, aligned to SLAs
- Oversee commercial performance, including sales, profitability, margins, and cost control
- Manage stock effectively, reducing waste, minimising slow-moving/obsolete stock, and ensuring availability
- Support accurate and timely billing, credit control processes, and reduction of aged debt in partnership with relevant teams
- Work closely with Account Managers and Business Development colleagues to enhance service quality and customer outcomes
- Coordinate with EBTS and wider teams to optimise service coverage, including out-of-hours support where required
- Maintain strong operational, financial, and administrative controls across all activities
- Develop and support a high-performing, engaged team through coaching, training, and clear development pathways
- Collaborate with regional and national stakeholders through meetings, calls, and shared initiatives.
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Requirements
- Experience in the tyre industry or a similar fast-paced, field service or automotive environment
- Proven ability to lead and support teams (circa 10+ people), with a collaborative and people-focused leadership style
- Strong commercial awareness, with confidence managing budgets, margins, and operational performance
- Practical problem-solving skills with a calm, solutions-focused approach
- Strong customer relationship skills, with a focus on service quality and long-term partnerships
- Comfortable working in a dynamic environment, with flexibility around working hours, travel, and occasional weekend work
- Organised, proactive, and able to work with a high level of autonomy while staying connected to wider team goals
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We welcome applicants from a wide range of backgrounds and experiences. Even if you don’t meet every listed qualification, we encourage you to apply.
Job Level: 05
Goodyear: A global leader in tyre production, employing around 68,000 people and operating production facilities in 19 countries. For further information, visit corporate.goodyear.com.
Benefits
- Competitive salary and bonus scheme
- Company car
- Enhanced defined contribution pension scheme and life assurance scheme
- 33 days holiday (including bank holidays)
- Private medical cover after the qualifying period
- Staff discount scheme on High Street and leisure activities
- Option to buy and sell holidays
- Up to 4 free tyres annually after 12 months’ service
- Free eye test and flu vouchers
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