Go HR Ltd, Straightalking, Award Winning, Outsourced HR for Small Businesses
Human Resources Advisor
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Role Purpose
To deliver practical, commercially grounded HR advice and support to Go HR clients, helping SME business owners manage their people properly, stay compliant with employment law and avoid costly mistakes.
You will be the day-to-day point of contact for a portfolio of clients, supporting them through employee relations matters, HR processes and documentation, and keeping them up to date with employment law changes that affect their business.
Key Responsibilities
Employee Relations and HR Advisory
- Advise clients on a range of employee relations matters including conduct, capability, absence, grievance, redundancy and probation.
- Act as the first point of contact for HR queries from clients, providing initial guidance in line with best practice and client procedures.
- Guide managers through HR processes step by step, ensuring they follow the right procedure and understand the risk if they do not.
- Attend client meetings and investigations where required.
- Provide calm, clear, practical advice quickly. Clients are busy and need to know what to do next, not a lecture.
Documentation and Compliance
- Draft letters, outcome letters, contracts, policies and other HR documentation to a high standard.
- Ensure all documentation is to the Go HR standard documentation requirement: clear, legally compliant and in plain English.
- Support clients with employment law updates and help them prepare for upcoming legislative changes.
- Maintain accurate, up-to-date records on the clients' people system, Breathe HR.
- All paperwork stored and maintained in line with GDPR requirements.
Client Relationships
- Build strong working relationships with clients, understanding their business, their people, and their risk profile.
- Manage your client portfolio effectively, responding to queries promptly and keeping clients informed.
- Identify where clients may need additional support or a higher level of service and flag this appropriately.
Depending on clients' requirements activities may include:
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- Managing a full recruitment process from authorization to advertising of role through the interview process and eventual offer and full admin support of this process.
- Coordinating the induction process and initial training requirements.
- Requesting past employment references and probationary period management.
- Liaising with payroll department to ensure all changes to payroll are actioned.
- Monthly activity to support absence management and control of absence levels.
- Production of letters for all staff changes, promotions, salary changes, and changes to terms and conditions of employment.
- Coordination of the leavers process to ensure resignations are acknowledged and payroll correctly notified.
Team and Business Contribution
- Work closely with Louise and the wider Go HR team, sharing knowledge and maintaining consistency of approach.
- Contribute to templates, SOPs, and Go HR processes as the business grows and systemises.
- Represent Go HR professionally at all times, in person, in writing, and online.
- Coordinate and support HR-related events, workshops, and training courses.
- Contribute to process improvements and service development within Go HR.
- Translation of Employment Law updates and best practice changes to provide compliant and relevant support to SME clients.
- Proficient at interpreting policy and process to support discipline, grievance, harassment, absence, and performance management issues.
Person Specification
Essential
- Solid experience in an HR generalist or advisory role, with a strong track record in employee relations.
- Confident advising on the full range of ER matters without needing to refer everything upwards.
- Good working knowledge of UK employment law, including recent changes.
- Excellent written communication skills. Letters, policies, and client emails must be clear, professional, and in plain English.
- Organised and able to manage a varied workload across multiple clients at once.
- Self-motivated and able to work without close supervision once settled in the role.
- Comfortable working in a small, fast-moving team where no two days are the same.
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Desirable
- Experience in an outsourced HR, HR consultancy, or multi-client environment.
- CIPD qualification at Level 5 or above, or equivalent practical experience.
- Experience supporting SME business owners directly.
- Familiarity with Breathe HR or similar HR software.
What We Offer
- A varied and genuinely interesting caseload across multiple sectors including construction, retail, hospitality, financial services, and professional services.
- The chance to join a growing, award-winning consultancy with a strong reputation and clear direction.
- A small, supportive team that takes quality seriously and does not do corporate waffle.
- Office based in Armscote, Warwickshire.
- £30,000 to £35,000 salary depending on experience.
Working Arrangements
This is a full-time permanent role. You will be based at the Go HR office in Armscote, Warwickshire.
About Go HR
Go HR is an award-winning outsourced HR consultancy based in Warwickshire. Go HR is proud to support SME businesses with all aspects of HR and take the HR burden away from busy business owners. The suitable applicant will be used to making a real difference in a business and understand the value proposition of HR and how to translate this to the SME world. As we are a small team, the role is very varied, and no two days will be the same.
We are not a call center. We are not a corporate HR department. We are a small expert team that gives business owners straight answers, proper processes, and real support when people issues get difficult. We've never lost a tribunal case, and our clients trust us with some of their most sensitive and high-stakes situations.
We are growing. This role is part of that growth.
Go HR Ltd | 0330 551 0535 | info@gohr.co.uk | www.gohr.co.uk
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