Citizens Advice
Human Resources Business Partner
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People Advice Specialist
Salary: £46,375 (plus London Allowance if applicable)
Closing date: 02/08/2026
Hours Per Week: 0.5 fte - Tuesday, Wednesday and Thursday
Location: Blended between office and home (England and Wales). Time in office negotiable
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
As a People Advice Specialist, you are the "go-to" expert for managers and employees navigating the complexities of the modern workplace. You won’t just be reciting policies; you’ll be providing nuanced, high-quality and tailored advice on everything from family friendly working practices, disability inclusion, performance management, workforce change and conflict resolution to policy interpretation and employment law. You’ll be supporting and upskilling people managers regarding HR matters, and coaching them through their ER issues, researching best practice as needed and liaising with the wider People Services and Products team to deliver a first-class, people-centric service. Your goal is to ensure a fair, consistent, and positive experience for all colleagues across the organisation during key touchpoints throughout the employee lifecycle.
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Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
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Apply with your CV and cover letter detailing the below criteria:
- Demonstrable experience of managing a broad range of HR issues, including workforce change, redundancy, disciplinary, grievance, performance management, attendance support and reasonable adjustments
- Detailed knowledge of UK employment law and the ACAS Code of Practice
- A proven track record of building trust, establishing and maintaining good working relationships with internal stakeholders, providing excellence in customer service through each interaction whilst maintaining confidentiality
- Confidence in using coaching techniques to guide managers with people-related issues, and proactively contributing to manager confidence and capability
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.
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