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HR Administrative Support Role
You will provide HR administrative support, maintain accurate employee records, and ensure systems are updated with starters, leavers, contractual changes, and absence information. You will prepare reports, support managers with people data, and handle employee queries in a professional and confidential manner.
Responsibilities
- Act as the primary contact for all HR administration matters:
- Provide administrative support across the employee lifecycle.
- Escalate queries requiring advice or interpretation to the Trainee Business Partner.
- Ensure that HR records, both physical and electronic, are kept up-to-date, accurate, and securely stored at all times.
- Ensure all employee information is updated on systems and databases.
- Produce accurate monthly sickness and retention reports for review.
- Handle HR-related paperwork and documentation.
- Assist with payroll administration by inputting authorised documentation onto the HR portal, ensuring accuracy and completeness.
- Respond to employee queries relating to HR administration and processes, escalating queries requiring advice, interpretation, or judgement to the Trainee Business Partner.
- Assist the Trainee Business Partner with preparations for internal meetings and take notes where necessary.
- Manage the online Medicash portal.
- Monitor DBS checks and escalate any concerns or non-compliance in line with safeguarding and organisational policy.
- Maintain the online training portal, coordinating enrolment of new starters and ensuring training records are accurate and up to date.
Recruitment
- Provide administrative coordination across the recruitment lifecycle, including advert posting, application tracking, interview scheduling, and pre-employment checks, under the guidance of the HR Advisor.
- Keep an accurate record of all applications.
- Coordinate interview arrangements in liaison with managers and confirm details with applicants.
- Ensure all candidates are informed of their application status post-shortlisting.
- Ensure all necessary information is completed and stored securely on file.
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On-Boarding
- Process all pre-employment checks.
- Conducting Right-to-work checks.
- Conducting DBS checks.
Most of your apprenticeship is when you are working. You’ll learn on the job by getting hands-on experience.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course Contents
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Service Delivery:
- Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice, and support primarily to managers.
- Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate.
- Uses agreed systems and processes to deliver service to customers.
- Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards.
- Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
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Problem Solving:
- Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions.
- Takes ownership through to resolution, escalating complex situations as appropriate.
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Communication & Interpersonal:
- Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media, e.g., phone, face to face, email, internet.
- Adapts their style to their audience.
- Builds trust and sound relationships with customers.
- Handles conflict and sensitive HR situations professionally and confidentially.
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Teamwork:
- Consistently supports colleagues/collaborates within the team and HR to achieve results.
- Builds/maintains strong working relationships with others in the team and across HR where necessary.
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Process Improvement:
- Identifies opportunities to improve HR performance and service; acts on them within the authority of their role.
- Supports implementation of HR changes/projects with the business.
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Managing HR Information:
- Maintains required HR records as part of services delivered.
- Prepares reports and management information from HR data, with interpretation as required.
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Personal Development:
- Keeps up to date with business changes and HR legal/policy/process changes relevant to their role.
- Seeks feedback and acts on it to improve their performance and overall capability.
Requirements
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Full-time employment and further training.
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