Marriott
Human Resources Officer - JW Marriott Grosvenor House
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Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
JW Marriott Grosvenor House London: Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 95th anniversary in 2024. Our guests are able to experience modern luxury in a place where they can be mindful and present, and indulge in the inspired service and nourishing surroundings.
We welcome you to join our global and diverse family as we are currently recruiting for a Human Resources Officer. Your positive energy and people-pleasing mindset are an important part of why our guests continue to choose us as their hotel of choice. Every day presents a new opportunity to interact with associates from all over the world, giving you new inspiration and perspective where training and developing is at the core of everything we do for our people.
POSITION SUMMARY
To provide a comprehensive, confidential Human Resource service to the hotel to support achievement of the business goals and strategies whilst developing and maintaining positive relationships with Associates and Managers
CANDIDATE PROFILE
Experience
- Previous experience within a HR department (coordinator or administrator).
- Previous user of Outlook, Word, Excel, PowerPoint – strong computer skills required.
- Hotel Operations experience preferred.
Skills and Knowledge
- Strong communication skills (verbal, listening, writing)
- Good problem solving and decision-making skills.
- Excellent typing speed and accuracy of spelling and grammar, layout, and content formation essential.
- Highly organized and efficient approach required
- Ability to multi-task and handle stress.
- Conflict management skills
- Adaptability, and flexibility.
- Good knowledge of UK employment law
- Maintain a high level of Integrity.
Education or Certification
Chartered Institute of Personnel and Development student certification Level 3 preferred or a willingness to study demonstrated
SPECIFIC TASKS
Recruitment
- Ensure a recruitment needs analysis is conducted before vacancies are confirmed. Ensure we have a job requisition form before opening a vacancy.
- Job descriptions and person specifications are available for all positions and are sent with the offer letter.
- The company’s equal opportunities policy is actively promoted and implemented.
- Recruitment administration and correspondence is carried out (in conjunction with Human Resources Audit) according to agreed processes and timescales.
- All job applicants are dealt with courteously, equitably and confidentially.
- Interviews are conducted in accordance with company / employment law standards, and candidates are assessed against appropriate job competencies.
- All necessary checks and clearances are made in accordance with company policy and legal requirements i.e. references/ Visa’s & Work Permits.
- Careers advice and information regarding internal vacancies and opportunities is given and displayed internally to support associates seeking job transfers/promotions, and the Company’s internal transfer policy is followed.
- Participate in any recruitment drives / campaigns that the hotel undertakes.
- All applications including regrets are processed within five working days of receipt in to the office – applicant logs and visa status logs are kept in conjunction with Human Resources Manager / DHR.
Total Compensation
- All payroll procedures are followed and compliance on a weekly basis secured. Oversee and work with managers to ensure that associates are paid correctly.
- All necessary reward data is recorded and stored accurately and securely in compliance with organizational policy and legal requirements.
- In conjunction with HR Co-Coordinator, up to date records are maintained in a manner which enables cost effective and timely retrieval and the production of regular and ad hoc reports as required.
- Assist HR Coordinator with appropriate communication with payroll assists accurate payment of wages.
- Company benefits are promoted internally and externally and administered in accordance with company procedures.
- Management of the hotel’s recognition programme i.e. associate of the quarter and associate of the year. Associate notice boards are kept up to date with recognition results.
- Local and company benefits are administered and displayed on associate notice boards.
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Training and Development
- Training Strategy is appropriately followed and communicated in accordance with the Business Plan.
- The Associate & Management LPP process is effectively implemented throughout the organization – & in conjunction with HR Co-coordinator, accurate records of all appraisal forms etc are kept and reports generated when required.
- In conjunction with Training Managers and HR Co-coordinator, appropriate records and data pertaining to training and development activity are maintained in accordance with company and legal requirements.
Associate Relations
- A climate and environment are fostered that encourages associates to freely consult the department and they are responded to in a timely manner and with involvement of HRM and DHR.
- Effective communication, consultation and associate involvement is supported and facilitated throughout the hotel.
- The disciplinary procedure and GFT processes within the hotel are understood and can be accurately communicated to others including managers so that the correct procedure is always followed – any issues should be passed to the DHR.
- The company’s equal opportunities policy is adhered to in principle and in practice and anti-discrimination laws are observed in all employment matters.
- Sickness, maternity, and all other associates’ “rights” are understood and effectively communicated and administered where necessary to others.
- Due care and confidentiality are observed in all employment matters, including referencing.
- Productivity improvements are suggested and agreed ideas implemented.
- Business performance targets are met in conjunction with the whole Human Resources Team.
- Human Resources Strategy is understood and implemented and where appropriate communicate to others within the hotel.
- Awareness of national and local initiatives in training and development is demonstrated in planning.
- Team meetings and other hotel focus groups are attended and actively participated in i.e. ARC committee etc.
- Associate notice boards are informative/educational and kept up to date.
- Communication with the rest of the HR team is undertaken and information supplied to support them in the daily management of the business.
- Oral and written communication is carried out in a manner, and at a level and pace, likely to promote understanding and effective working relationships.
- Productive working relationships are established, maintained, and enhanced at all levels.
- Changes to services, products and systems are implemented and evaluated.
- Collate and file departmental meeting minutes and keep an up-to-date log/record monthly.
- Administer and collate the associate newsletter on a quarterly basis with the support of the DHR and HRM.
- Complete with the DHR / HRM a locker room audit twice a year.
- Initiative is taken to pursue opportunities for self-development and business improvement through experimentation, networking and by seeking exposure to new challenges and experiences.
- Change is actively sought and there is a readiness to challenge in the interests of continuous improvement.
- Support with coaching and training new starters within the HR department.
- Be familiar with LSOPs and SOPs as well as local employment laws related to the human resources functions.
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Rewards and lifestyle benefits:
- An opportunity to be part of an award-winning international brand where we celebrate your unique talent
- Growth opportunities in the largest hospitality brand in the world - national and international transfers for the right candidates within Marriott hotels
- Explore Rate - discounted room rates for you, your friends and family in Marriott properties worldwide
- 20% off across food and beverage outlets in Marriott properties worldwide
- Recognition programmes and associate awards to appreciate outstanding talent
- Wellbeing and community engagement activities on and off property
- Bike Scheme and Travel Ticket Loan available for all associates
- 20 days holidays (excluding 8 Bank Holidays)
- Workplace Pension Scheme & Life assurance
- Meals on duty, uniform provided and laundered free of charge
- World class training and development programmes tailored to enhancing your skills and help you grow
- Work alongside talented, award winning and experienced hospitality professionals
Connect your passions with a rewarding opportunity
You’re a hospitality enthusiast who really enjoys making others feel at home. When you work with us, you'll get to train and develop and meet people from all over the world as you build your experience. Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we’ll make sure you feel right at home.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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