Apollo
Human Resources Operations Manager
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Who we are
Apollo, a Skyward Group company, is an innovation-inspired insurance platform operating at Lloyd’s of London, delivering data-driven and creative solutions across a broad range of risks.
Our name reflects our origins. Inspired by one of our founding investors, Neil Armstrong, the first person to walk on the moon, the business was built with the same pioneering mindset. Alongside Jim Hays, Neil set out to create a different kind of Lloyd’s platform, focused, agile and built around people.
Since launch in 2009, we have grown into a diversified insurance group offering products across Property, Casualty, Marine, Energy and Transportation, Specialty and Reinsurance, alongside Smart Follow and digital and embedded risk programmes. Our experience and unique ecosystem give Platform Partners the best chance of success, from navigating the Lloyd’s new entrant process through to the delivery of their long-term strategy.
With a team of more than 300 professionals, we continue to grow with purpose, combining underwriting excellence, innovation and collaboration to enable a more resilient and sustainable world.
Your Role
Apollo is looking for an experienced HR Operations Manager to join us on a 12-month fixed term contract, providing maternity cover for a well-established function within our collaborative HR team.
Reporting to the Head of HR, you'll take ownership of the day-to-day HR Operations function, ensuring our people processes, HR systems, payroll and reporting continue to run smoothly while leading a small HR Operations team.
This is a hands-on leadership role where you'll balance operational excellence with continuous improvement. You'll oversee the full employee lifecycle, maintain accurate people data, support payroll governance, develop meaningful workforce reporting and identify opportunities to improve how HR services are delivered across the business.
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Joining Apollo means becoming part of a growing Lloyd's insurance business where HR is a valued partner to the business. You'll be trusted to make decisions, work closely with senior stakeholders and make an immediate impact from day one.
What you will do
- Lead and support a small HR Operations team, ensuring a high-quality service across the employee lifecycle.
- Own the day-to-day operation of our HR systems, maintaining accurate employee data and reporting.
- Oversee payroll activities with our outsourced payroll provider, ensuring accuracy, governance and timely delivery.
- Produce HR reporting and workforce analytics that support business and people decisions.
- Identify opportunities to improve HR processes, controls and operational efficiency.
- Support managers with HR operational matters, employee relations and policy guidance where appropriate.
- Ensure HR processes remain compliant with employment legislation and regulatory requirements.
- Partner with the Head of HR on operational projects and continuous improvement initiatives.
What we are looking for
We're looking for someone who enjoys creating efficient HR operations and takes pride in delivering an excellent internal service.
You'll ideally bring:
- Experience leading or managing an HR Operations function.
- Experience working within a regulated or professional services environment.
- Experience managing HR systems, ideally HiBob or a comparable HRIS.
- Exposure to outsourced payroll processes and payroll governance.
- Strong analytical skills with confidence producing HR reporting and workforce insights.
- Experience improving HR processes, controls or service delivery.
- A good understanding of UK employment legislation and HR operational best practice.
- Previous experience managing or developing an HR team.
- CIPD qualification, or working towards one, would be beneficial.
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What you’ll get in return
We offer a competitive and thoughtfully designed reward package that reflects the value of our people. This includes a fair and attractive salary, discretionary bonus, and a comprehensive benefits package - including 31 days’ annual leave, a non-contributory pension and private medical insurance.
Our commitment to inclusion
At Apollo, people are at the heart of everything we do. We are a diverse, growing team of empowered experts who bring collaboration, innovation and data-driven thinking to every relationship and every risk.
We believe diversity and inclusion go far beyond targets. They are essential to understanding the global communities we serve and to making better decisions. That’s why we are committed to developing diverse talent at every level and creating an environment where different perspectives are genuinely valued, supported and celebrated.
We also run a programme of events, training and initiatives designed to recognise both the challenges and opportunities that come with building an inclusive workplace.
Hybrid & flexible working
Flexible and hybrid working are fully embraced at Apollo. We do not believe in presenteeism. Instead, we trust our people to work in ways that allow them to perform at their best, balancing professional responsibilities with personal commitments.
Supporting your application
Apollo is committed to creating an inclusive recruitment experience where every candidate feels supported and able to perform at their best.
To help us do this, we invite you to complete a confidential ClearTalents profile. It takes just a few minutes and allows you to share any adjustments that may support you during the recruitment process.
Your information remains private, and the recruitment team is only notified if an adjustment is requested. Please register to create your profile here: ClearTalents
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