Frazer Jones
Human Resources Operations Manager
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HR Operations Manager
Location: Central London – 4 days a week in office
Salary: £70,000
Contract: Full-time, Permanent
About the Role
We are seeking an experienced and proactive HR Operations Manager to lead and develop our HR operations function across a fast-paced PE Backed multi-sited business.
This is an exciting opportunity for a hands-on HR professional who thrives in a dynamic retail environment and is passionate about delivering excellent employee and manager experiences. Reporting to the Head of Human Resources, you will ensure that HR processes, systems, policies, and employee lifecycle activities are delivered efficiently, accurately, and in compliance with employment legislation.
Key Responsibilities
- Manage and oversee all HR operational processes across the employee lifecycle, including onboarding, contracts, payroll inputs, benefits administration, and offboarding.
- Lead the HR Operations team, ensuring high standards of service delivery and continuous improvement.
- Maintain and optimise HR systems, ensuring data integrity, reporting accuracy, and compliance with GDPR requirements.
- Develop, review, and implement HR policies, procedures, and best practices.
- Ensure compliance with employment legislation, internal policies, and retail industry standards.
- Produce and analyse HR metrics and workforce reports to support business decision-making.
- Partner with managers and business leaders to improve HR processes and employee experience.
- Manage employee relations and support organisational change initiatives.
- Drive process improvement projects to increase efficiency, accuracy, and service quality.
- Oversee audits and ensure all employee records are maintained accurately and confidentially.
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About You
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You will be an experienced HR professional who has worked across multi-site business with diverse workforces. You will have led on the end to end employee lifecycle and managed a team of junior HR Assistants in previous roles.
- Proven experience in an HR Operations Manager, HR Manager, or similar role.
- Strong understanding of UK employment law and HR best practices.
- Experience managing HR systems and workforce data.
- Previous people management experience.
- Strong analytical skills with the ability to interpret and present HR data.
- Experience working within a multi-site retail, hospitality, or customer-focused environment.
- CIPD Level 5 or equivalent
This role requires 4 days in the office based in the central London.
Location: Central London – 4 days a week in office
Salary: £70,000
Contract: Full-time, Permanent
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