Katie Bard
Human Resources Shared Services Manager (People Operations)
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HR Shared Services Manager (People Operations) - Birmingham (Hybrid)
Our client, a large professional services organisation with a significant Birmingham presence, is looking for a People Operations Manager to lead a team within their HR Shared Service Centre.
This role requires prior experience managing a team inside a shared service or HR operations centre - a high-volume, SLA-driven, case-managed environment - and is not open to candidates whose background is HR Business Partnering or generalist HR Management without that operating model. The two skillsets don't transfer: this is about running a transactional service against volume and turnaround targets, not advisory relationship management with business stakeholders.
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You will manage a team of three direct reports within a wider function of around fifteen to eighteen, reporting into the Senior People Operations Manager. This is not a Head of People Operations or Director-level position, and it does not carry standalone ownership of firm-wide people strategy - this role sits within an established senior leadership structure and takes forward the operational and transformation priorities that structure sets.
Day to day, you will
- Own the team's case and query volumes against SLA targets
- Run transactional processing across the employee lifecycle including onboarding administration, contractual changes, and screening
- Keep policies, processes, and documentation properly governed
- Contribute to service improvement work already underway - supporting the rollout of new HR technology, refining onboarding and screening processes
- Help build stronger visibility and relationships with functions like Payroll, Talent Acquisition, and HR Business Partnering
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Beyond shared service centre experience, we are looking for someone who has managed a sizeable HR or people operations team - including team leaders, performance management, and coaching.
Experience in professional services is highly desirable; a CIPD qualification is a plus but not essential.
Katie Bard is acting as an agency and is an equal opportunities employer.
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