HVAC Operations Manager

Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonisation, helping customers reduce emissions and operate more efficiently across industries such as data centres, healthcare, and manufacturing. With over 140 years of expertise, we combine advanced technology, lifecycle services, and a leading field organisation to deliver real-world results and drive performance where it matters most. As part of Johnson Controls, Password Services delivers high-quality HVAC service and installation solutions across the UK. We are seeking an experienced HVAC Installation Operations Manager to lead the overall performance of the Password Services installation business, with full accountability for delivery, customer relationships, and commercial outcomes. What You Will Do You will take ownership of installation operations, including P&L performance, delivery, and business growth. Leading a team of engineers, coordinators, and project managers, you will ensure strong performance, customer satisfaction, and high-quality delivery. This is a hands-on leadership role combining operations, customer engagement, and business development, working closely with clients to drive service excellence and identify new opportunities. Key Responsibilities Full P&L accountability for installation operations Lead and develop a multi-disciplinary team Oversee installation delivery, ensuring commercial, quality, and HSE compliance Build and maintain strong customer relationships Identify and develop new business opportunities Drive performance and continuous improvement Working Pattern Based within commuting distance of Droitwich Minimum 3 days in the office Regular travel to customer sites What We’re Looking For Essential HVAC operations or senior service management experience Strong track record managing P&L and performance Experience delivering HVAC installation projects Leadership of multi-disciplinary teams Commercial awareness and customer focus Preferred Background in HVAC service or installation Experience in customer-led environments Knowledge of long-term contracts or frameworks #LI-HN1 #LI-Hybrid #RMDFL Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.