Oyster Recruitment Limited
HVAC Technical Support Engineer
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Do you excel at diagnosing technical issues and providing clear solutions for customers and engineers? Perhaps you’re a Service Engineer looking to come off the tools?
Our client, a leading provider of innovative climate solutions, is looking for a Technical Support Engineer to join their team. This is an exciting opportunity for a customer-focused professional to play a crucial role in delivering exceptional service and support.
On Offer:
- Competitive base salary of up to £45,000 per annum
- Extensive benefits: Private Medical Insurance, company bonus, death in service, enhanced pension, purchase additional holiday, and fantastic career progression opportunities.
As a Technical Support Engineer, you will be the primary point of contact for clients, providing technical support and ensuring customer satisfaction. Your role will involve working closely with customers and field-based engineers to understand and resolve technical queries promptly. You will perform diagnostics, deliver solutions to optimise temperature control systems, and coordinate with internal teams to address more complex issues.
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Responsibilities:
- Plan and allocate technicians to customer site visits based on skill sets for project work, installations, decommissioning, and breakdowns.
- Proactively manage a high-volume workload across the UK.
- Provide technical support to technicians, troubleshooting issues.
- Collaborate with Hire, Sales, and Operations teams.
- Diagnose system problems during product installation and servicing.
- Ensure accurate information transfer via CRM and operational systems.
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Who They’re Looking For:
- Proven expertise in technical support and troubleshooting
- Excellent customer support and service skills
- Well-developed analytical skills for diagnosing and evaluating complex technical problems.
- The ability to work effectively both independently and as part of a team
- Familiarity with temperature control systems is advantageous.
This is an excellent opportunity to apply your technical skills in a company focused on creating sustainable climate solutions. If you are a skilled Technical Support Engineer with a commitment to solving problems and helping customers, we would love to hear from you.
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