Howden
IBA Account Handler
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Who are we?
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
The Role
As an IBA Account Handler, you will play a key role in the Bureau IBA team, providing accounting administration support for specified Business Units within the Hyperion Insurance Group. Your primary focus will be on ensuring cash matching, account reconciliation, and timely resolution of settlement queries. This role requires excellent attention to detail and a dedication to delivering a comprehensive service while adhering to company policies and regulatory requirements.
What You’ll Be Doing
- Planning and leading workloads to meet team and individual goals.
- Providing management information and contributing to project work when required.
- Completing cash matching tasks and releasing Bureau delinked transactions.
- Processing relevant entries on Group company IBA systems.
- Balancing accounts with Lloyds, LIRMA, and ILU markets.
- Resolving settlement queries efficiently and maintaining up-to-date records.
- Keeping informed of regulatory and legal changes that impact your role.
- Developing positive relationships with Business Divisions, suppliers, and markets.
- Responding to internal and external client requirements in a timely and professional manner.
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Who We’re Looking For
- Previous experience working as an IBA Technician within the insurance market.
- A proven understanding of insurance processes and procedures.
- Strong analytical skills with the ability to manipulate and interpret financial data.
- Attention to detail and excellent interpersonal skills to prioritise optimally.
- Strong interpersonal skills, both verbal and written, to collaborate closely with stakeholders.
- A proactive, self-motivated individual who works well within a team.
- Proficient in IT, including Microsoft Word, Excel, and PowerPoint.
Qualifications
- GCSEs (or equivalent), including English (crucial).
- Relevant accounting qualifications (e.g., AAT) are desirable but not crucial.
This role offers an exciting opportunity to build your expertise in IBA processes while working within an encouraging and diverse team environment. If you’re passionate about precision, process improvement, and delivering excellent service, we’d love to hear from you!
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
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Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold.
The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.
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