Howden
IBA Account Handler
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Who are we?
Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of over 24,000 employees spanning more than 100 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That's Howden.
Why work at Howden?
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
The Role
As an IBA Account Handler, you will play a key role in the Bureau IBA team, providing accounting administration support for specified Business Units within the Hyperion Insurance Group. Your primary focus will be on ensuring cash matching, account reconciliation, and timely resolution of settlement queries. This role requires excellent attention to detail and a dedication to delivering a comprehensive service while adhering to company policies and regulatory requirements.
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What You'll Be Doing
- Planning and leading workloads to meet team and individual goals.
- Providing management information and contributing to project work when required.
- Completing cash matching tasks and releasing Bureau delinked transactions.
- Processing relevant entries on Group company IBA systems.
- Balancing accounts with Lloyds, LIRMA, and ILU markets.
- Resolving settlement queries efficiently and maintaining up-to-date records.
- Keeping informed of regulatory and legal changes that impact your role.
- Developing positive relationships with Business Divisions, suppliers, and markets.
- Responding to internal and external client requirements in a timely and professional manner.
Who We're Looking For
- Previous experience working as an IBA Technician within the insurance market.
- A proven understanding of insurance processes and procedures.
- Strong analytical skills with the ability to manipulate and interpret financial data.
- Attention to detail and excellent interpersonal skills to prioritise optimally.
- Strong interpersonal skills, both verbal and written, to collaborate closely with stakeholders.
- A proactive, self-motivated individual who works well within a team.
- Proficient in IT, including Microsoft Word, Excel, and PowerPoint.
Qualifications
- GCSEs (or equivalent), including English (crucial).
- Relevant accounting qualifications (e.g., AAT) are desirable but not crucial.
This role offers an exciting opportunity to build your expertise in IBA processes while working within an encouraging and diverse team environment. If you're passionate about precision, process improvement, and delivering excellent service, we'd love to hear from you!
What do we offer in return?
A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
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Diversity and Inclusion
At Howden we value diversity - there is no one Howden 'personality type'. Instead, we're looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other, in the small everyday moments and the bigger challenges
- We are determined to make a positive difference, at work and beyond
- We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Our sustainability promise
We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.
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