ICRAS/Urgent Care Coordinator

The post holder will work as part of a dynamic multi-agency integrated team assessing referrals regarding ICRAS Service requirements for patients across Liverpool and South Sefton.

The post holder will:

• Ensure due regard to patient confidentiality; the coordinator needs to interpret and share the information that is necessary to promote ICRAS across organisations.
• Be responsible for coordinating care delivered through the ICRAS model.
• Support the delivery of ICRAS model and influence service development.
• Have an ability to operate within complex health and social care system, across Health and Social Care and third sector providers.
• Provides leadership within ICRAS services.
• Teach and present to groups of staff, changes in both ICRAS Service provision and direction and ensure change in policy is implemented across the whole system.
• Coordinate interventions for patients, communication with GP practices, Secondary Care providers and collaboration with staff inside and outside the ICRAS model.
• Take ownership on behalf of the ICRAS model for continuous quality improvement, innovation and integration.
• Contribute to the development and take responsibility for the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.
• To ensure smooth running of respective ICRAS teams.
• To clinically review, coordinate and distribute referrals, directing staff accordingly.
• To manage MDT meetings/SAFER huddles associated preparation and facilitation.
• Coordination of Health Professionals outside of the core/ specialist services for input into patient care or attendance of MDT.
• Management of incidents and complaints.
• To ensure the interface between the acute hospitals, primary care, community health services, social care, housing, the independent sector, voluntary sector are robust at all times.
• To maximise the capacity of ICRAS teams.
• To ensure that ICRAS services are responsive to the needs of local population.
• To engage with other health and social care systems around good practice for ICRAS and research models of service.
• Ensure ICRAS Care providers provide high quality care appropriate to client needs.
• To ensure effective use of Integrated Care services across the Whole Systems.
• To support analysts in reporting of data, identifying information gaps and pressures within the whole ICRAS system. To ensure the standards of service are delivered in line with local and national guidelines across all professional groups.
• Support line management and authorised signatory of identified accountable staff.
• Support / training and development of ICRAS staff.