Betsi Cadwaladr University Health Board
ICT Desktop Support Technician
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Job Overview
Full time - 37.5 Hours per week - Permanent Contract
The role of the ICT Desktop Support Technician is to provide second line support, both in person and remotely in both clinical and non-clinical settings.
Main duties of the job
- Extensive knowledge and experience with complex troubleshooting of Windows operating systems is essential for this role.
- Experience with supporting technologies such as SCCM, Active Directory, and DHCP, in a large enterprise infrastructure environment would be beneficial.
- You will need to demonstrate good technical knowledge with hardware and software in a busy environment.
- You will be working within a team on a rota basis but be able to work independently and be comfortable planning your workload in an efficient manner.
- You will be working closely with other ICT teams such as Server Infrastructure and Voice & Data, in order to troubleshoot and resolve issues.
- Additionally, the post holder should have excellent interpersonal skills, as they will be required to speak with all levels of personnel throughout the organisation as well as third party providers.
- The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
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- Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
- Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
- Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities
- You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualification & Experience
Essential criteria
- Educated to degree level or equivalent experience gained in the computing industry, through attendance at specialist technical courses.
- Experience of providing in-depth ICT support to Negotiated Service Level agreements in a hospital or large organisation environment.
Desirable criteria
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- Recognised professional qualification in an electronic engineering/computing field such as MCSE, MCSP (Microsoft Certification).
- Experience of liaising with senior managerial staff and clinical staff in the determination of their information technology needs.
Skills
Essential criteria
- Ability to communicate highly complex ideas effectively at all levels.
- Ability to write and maintain highly complex technical reports, operational procedures, and system documentation sets in an accurate, concise, and clear manner.
- Must have advanced IT/Keyboard skills demonstrable across Microsoft Office Suite of applications.
- Ability to direct and conduct research into ICT issues, systems, and products as required.
- Ability to assimilate highly complex information over a range of technical specialities.
- Ability and willingness to travel.
Desirable criteria
- Ability to initiate and respond positively to change, and the ability to learn from experience.
- Welsh Speaker.
Knowledge
Essential Criteria
- Possesses a specialised knowledge gained by experience and training in areas of IT.
- Demonstrates a thorough knowledge of NHS Wales and LHB information and communications technology standards and requirements.
Desirable criteria
- Knowledge of both local and national NHS ICT developments and strategies.
- Full knowledge of NHS IT security policies and procedures.
- Good knowledge of organisations goals and objectives.
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