South Wales Police
ICT Infrastructure Manager
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ICT Infrastructure Manager
ICT Infrastructure Manager – South Wales Police
Are you looking for your next career step?
Do you want to be part of an innovative organisation?
About South Wales Police
South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million across 2,117 square miles. We are committed to ensuring community safety and security through the use of cutting-edge technology. Having invested significantly in our ICT department, we are expanding with groundbreaking projects and technological advancements. This is an exciting time to join!
The Role
We are seeking a highly skilled and motivated ICT Infrastructure Manager to lead a diverse team of experienced technical specialists. Your role will involve developing, implementing, and maintaining South Wales Police’s technical infrastructure, including both on-premise and cloud-based services, which support core systems for the organisation, emergency services, and external partners.
You will report to the ICT Technical Delivery Manager, working alongside senior ICT management, to design technical infrastructure for current and future needs. Key responsibilities include architecture design, team leadership, issue resolution, and lifecycle management.
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Responsibilities
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Manage day-to-day infrastructure operations including:
- Servers and networking
- Security measures
- Cloud services
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Lead infrastructure projects such as upgrades, migrations, and system implementations
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Develop and maintain security protocols for infrastructure systems
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Oversee disaster recovery and business continuity planning
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Provide technical guidance to the infrastructure team and across ICT
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Align infrastructure capabilities with the organisation’s strategic vision, ensuring security, reliability, and efficiency
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Offer specialist advice on escalated technical challenges
Requirements
Applicants should possess:
- A bachelor’s degree in an ICT-related subject, or equivalent ICT qualifications/experience
- Proven experience in managing teams of technical specialists
- Significant experience with technological change at an infrastructure level
- Familiarity with day-to-day ICT operations management
- Strong system integration skills alongside broader ICT platform knowledge
- Project management experience in infrastructure leadership
- Analytical and problem-solving expertise
Benefits
- Training and professional development opportunities
- Local Government Pension Scheme
- 24 days’ annual leave (increasing to 29 days after 5 years of employment)
- Flexible working (dependent on role)
- Free on-site parking
- On-site fitness centre and canteen
- Supportive and collaborative work environment
- Cycle-to-work scheme
- Wellness programmes
- SWP Diolch Vectis & Blue Light Discount Card
- Meaningful contribution to public safety and community well-being
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Diversity, Equality & Inclusion
South Wales Police is dedicated to fostering equality, diversity, and inclusion across all levels:
- Equal opportunities employer, encouraging applications from under-represented groups
- Commitment to anti-harassment, anti-bullying policies
- Guaranteed Interview Scheme (GIS) for disabled candidates and those from BAME backgrounds
Applicants are subject to MV/SC vetting. Please note:
- Internal applicants with ongoing investigations may experience delays.
- Applications are welcomed from all suitably qualified candidates—particularly BAME recruits to support workforce diversity.
For further information, contact: Ben.Lawless@south-wales.police.uk
Note: Background checks are mandatory for all positions.
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