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ICT Program Director
# ICT Program Director (Senior Level) – Core and Cloud Networks
About the Role
Our ICT Program Director role calls for a well-rounded and senior professional to lead the delivery of Ericsson CORE Networks solutions, driving large, complex programs for global customers in a highly dynamic, multi-vendor environment. The position requires technical expertise in 5G/4G Core and Cloud technologies to guide engagements from inception to contract fulfilment, collaborating closely with the Key Account Manager team.
Key Responsibilities
- Deliver Core & Cloud Solutions: Design and execute 5G and 4G Core and Cloud engagements for Ericsson’s ICT sector customers—ensuring seamless transition from scoping through delivery.
- End-to-End Accountability: Oversee entire program lifecycle, ensuring quality, adherence to timelines, and alignment with customer satisfaction and Ericsson’s business objectives.
- Profitability Focus: Optimise program efficiency through AI, automation, efficiency improvements, and innovation in testing/deployment.
- Sales Growth: Drive upsell and new business opportunities, creating proposal decks for additional revenue streams.
- Customer Relationship Leadership: Act as Ericsson’s on-site "agent", fostering trust and loyalty through proactive engagement and local partnership-building.
- Team Empowerment: Lead and mentor global/local teams, applying robust governance, project controls, and continuous improvement to meet targets.
- Change & Risk Management: Identify milestones, risks, and obstacles; propose solutions and secure stakeholder alignment for scope/budget/timeline/quality adjustments.
- Relationship & Knowledge Management: Cultivate strong internal and external networks, capturing and sharing best practices for enhanced delivery.
- Cultural Collaboration: Champion a "one team" ethos, promoting professional growth and fostering an innovative, adaptive mindset.
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Key Qualifications
Experience & Technical Expertise
✔ 10–15 years+ in roles such as:
- Program Manager
- Program Director
- Customer Project Manager
- Senior Solution Architect (Core & Cloud delivery required)
✔ Degree in Engineering or related field ✔ Hands-on experience with physical, virtualised, or containerised Network Function delivery ✔ Proven track record in test/deployment automation and AI/GenAI adoption within program delivery
Business & Governance Skills
✔ Proven background in project controls, with a knack for predicting and steering projects to targets ✔ Financial acumen and ability to develop vertex-aligned business cases ✔ Strong risk management expertise, balancing proactive mitigation and agile decision-making
Soft Skills & Mindset
✔ Accountability-driven: Prioritises customer needs while championing Ericsson’s goals ✔ Customer-centric: Positive outlook, eager to mentor colleagues beyond scope ✔ Relationship savvy: Orchestrates harmony between leadership, engineers, developers, support, and sales teams ✔ Innovation + Creativity: Fosters out-of-the-box thinking to advance delivery processes ✔ Certifications preferred:
- PMP
- ICT Program Director (PD) assessment
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Desired Traits
✔ Strong entrepreneurial mindset and business acumen ✔ Exceptional influencing/conviction skills (persuasive by nature) ✔ Excellent planning, time management, and expectation-setting with customers
Why Join Ericsson?
Our team thrives on reshaping boundaries to solve the world’s toughest challenges. Whether deploying cutting-edge 5G/Cloud solutions or pioneering AI-driven automation, you’ll contribute to transformative tech—backed by a collaborative, diverse, and growth-oriented community. Ericsson is more than an employer: it’s a platform to innovate fearlessly and deliver what tomorrow needs today.
Diversity & Inclusion
Ericsson’s strength lies in different perspectives. We’re actively committed to an equitable, inclusive culture that celebrates diversity—because collaboration across backgrounds drives breakthroughs. Every expertise and identity is valued. Pride in who you are is pride in what we all achieve.
Location: Reading, United Kingdom Req ID: 780722
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