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ICT Program Director
ICT Program Director - Ericsson
About the Role
We are currently seeking a well-rounded and senior ICT Program Director to lead the delivery of Ericsson CORE Networks solutions.
In this role, you will drive large and complex programs for Ericsson’s customers, delivering cutting-edge technology in a highly dynamic, fast-paced, competitive, and multi-vendor environment. Working closely with the Key Account Manager team, you will leverage extensive technical expertise to ensure the overall success of Core deliveries, responsible for defining and executing the solution and delivery model of each program.
Key Responsibilities
You will:
- Drive 5G and 4G Core and Cloud engagements, managing the full lifecycle—from initial scoping to contract fulfillment—across Ericsson’s ICT industry customers.
- Own end-to-end program delivery, ensuring seamless transitions from presales to execution. Actively contribute to improving revenue (top line) and cost efficiency (bottom line), while maintaining customer satisfaction and alignment with Ericsson’s business objectives, aware of the program’s impact on Customer Units and corporate results.
- Ensure quality and on-time delivery of program objectives through robust governance and strong project controls.
- Drive program profitability through continuous process efficiency, reuse, AI, and automation initiatives.
- Identify upsell and add-on sales opportunities to expand program value.
- Devise solution and scope proposals for new business and upsell opportunities.
- Foster a strong customer relationship by maintaining a daily presence at the customer site, acting as Ericsson’s "agent" to build trust and strengthen partnerships.
- Lead and empower local and global teams to ensure on-time delivery, financial targets, and continuous improvement, leveraging strong leadership, governance, and governance structures.
- Identify milestones, challenges, and risks, proposing and implementing feasible solutions while mitigating risks and resolving issues.
- Manage change control—defining impacts to scope, budget, timeline, and quality—and securing stakeholder agreement.
- Build and nurture internal and external relationships across all levels.
- Harvest and optimize best practices, creating knowledge assets to industrialize delivery processes.
- Promote a "one team" culture, coaching project teams to support their continuous professional growth.
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Key Qualifications
A strong candidate will have:
- 10–15 years of experience as:
- Program Manager
- Program Director
- Customer Project Manager
- Senior Solution Architect (with a clear focus on Core and Cloud delivery)
- University degree in Engineering (qualification essential).
- Successful track record delivering physical, virtualized, and/or containerized Network Function projects.
- Demonstrated experience in automating test and deployment, with a proven record in integrating AI (including Generative AI) into program deliveries.
- Experienced in supporting sales efforts to secure new business.
- Strong grasp of project control, enabling real-time tracking against targets.
- Expertise in project management methodologies, process engineering, automation, and AI.
- Robust financial acumen, including business case development.
- Exceptional risk management skills with a proactive stance.
- Customer-centric mindset, accountability, and a willingness to proactively assist colleagues.
- Proven relationship-building skills—partnering seamlessly with leaders, engineers, developers, support teams, and sales.
- Creative and innovative approach to problem-solving.
- Preferred certifications:
- PMP (Project Management Professional)
- ICT PD (Industry Competency Framework designation)
- Strong entrepreneurial and commercial thinking.
- Exceptional persuasion, influencing, and networking capabilities.
- Rigorous planning and organizational skills, with a focus on meeting customer expectations.
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Why Join Ericsson?
At Ericsson, you’ll have the chance to:
- Use your skills and creativity to reshape industry limits, solving global challenges through unprecedented solutions.
- Thrive in an environment where innovation drives growth. Collaborate with diverse teams of forward-thinkers, all united in confronting the status quo and shaping the future of technology.
UNCERTAIN ABOUT THE PROCESS? Find all you need to know about our hiring journey here.
Our Commitment to Diversity & Inclusion
Ericsson fosters a culture where all voices and backgrounds count. By championing diversity, we drive innovation and ensure sustainable growth. We strongly encourage applicants from every background to apply, nurture their full potential, and embody our value of inclusive excellence.
Ericsson is also an Equal Opportunity Employer.
Location
United Kingdom (GB)
Primary City: Reading
Req ID: 780722
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