User Accounts & Collaboration Tools

• Handle routine Active Directory administration, including:
  • Microsoft 365 management
  • User accounts
  • Email distribution groups
  • Account unlocking & password resets
• Support BASC SharePoint areas, particularly for the ICT Team, including document uploads (collaborating with the web team where needed).
• Assist in training staff on audio/video conferencing systems, including meeting room setups.

Project trabajo, Documentation & Compliance

• Support the reliable and secure operation of ICT and communications systems, escalating risks, incidents, or recurring issues to the ICT infrastructure manager or Head of ICT as appropriate.
• Contribute to:
  • Technical documentation
  • User guides
  • Training materials
  • Support policies/procedures
  • Keeping documentation current and understandable
• Aid with ICT audits, data gathering, and report production as required.
• Maintain and update:
  • The helpdesk system
  • The ICT asset inventory for hardware/software
• Assist with technical project tasks under the direction of the ICT infrastructure manager.
• Ensure loaned ICT equipment is:
  • Serviceable
  • Recorded & returned through the helpdesk system
  • Safely stored when not in use
• Support office relocations, desk moves, and movement of ICT equipment, including DSE (Display Screen Equipment) requests.

Compliance & Housekeeping

• Assist with secure disposal of redundant ICT hardware in line with:
  • Organisational procedures
  • Data protection requirements
  • Applicable regulations (e.g., GDPR)
• Maintain:
  • Secure and tidy communications rooms
  • ICT equipment storage areas
  • Stock levels of available spares
• Provide ICT induction training for new staff as part of the HR induction process.

Experience

• At least 5 GCSE passes (or equivalent), including Maths and English
• An accepted industry qualification (e.g., Microsoft, Cisco, CompTIA, ITIL), or willingness to undertake training if not currently qualified
• Proven track record providing first-line service desk support, with experience in network and server support
• Hands-on experience with:
  • Microsoft Windows client, including Autopilot laptop builds/rebuilds and virtual server setups
  • Microsoft 365 business suite (Office, Teams, Telephony, SharePoint, CoPilot)
• Bonus: Knowledge of cloud-based security systems, such as:
  • Mimecast
  • Microsoft Defender
  • Cisco Meraki
  • Microsoft Intune
  • Microsoft Sentinel / Purview
• Experience in:
  • Clear communication with varied internal stakeholders
  • Delivering excellent customer service in ICT environments
• Minimum 2 years’ experience in an ICT support role

Essential Skills, Knowledge & Traits

• Strong knowledge of relevant ICT hardware, networks, and support principles
• Commitment to ongoing training to ensure skills remain current
• Keen eye for detail
• Professional and friendly approach
• Ability to work independently and proactively
• Collaborative problem-solving with ICT teams
• Effective time management and ability to:
  • Prioritise tasks
  • Meet deadlines
• Excellent verbal and written communication
• Highly analytical with strong problem-solving skills
• Ability to handle competing demands and prioritise workload
• Team player mentality with a "can-do" attitude
• Flexible working capability (agile, adaptable)
• Enthusiastic, approachable, and positive alignment with BASC’s vision and values

Working Environment & Expectations

Location: BASC Head Office in Marford Mill, Rossett, with country and regional offices across the UK. Operating Model: Agile/remote-first with core working hours (9:00 AM – 5:15 PM, Mon–Fri). Flexibility: Some weekend and out-of-hours support required as needed. Job Demands:

• Flexibility and adaptability to undertake additional reasonable duties
• Ambassador role representing BASC with professionalism to members and stakeholders.